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Forum Discussion
olivierwa
Nov 18, 2021Aspirant
RB50 as AP - No Internet connection despite all devices connecting fine
Hello, I have a RB50 set as wireless AP and connected to an internet modem. All my devices connected via the AP can access the Internet fine. However, the RB50 itself can't and displays an Error th...
michaelkenward
Nov 18, 2021Guru - Experienced User
olivierwa wrote:
Hello,
I have a RB50 set as wireless AP and connected to an internet modem. All my devices connected via the AP can access the Internet fine.
Many router issues are generic, so it doesn't matter much where you ask for help. However, in this case we are talking about an Orbi device, the RB50. (It is really the RBK50.) The title of this section clearly says it is for General WiFi Routers (Non-Nighthawk and Non-Orbi).
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
Orbi - NETGEAR Communities
There are some big differences between the AP configuration of Orbi and other routers.
If you do post in the right section, people will want to know what this internet modem is.
Then there is this bit:
However, the RB50 itself can't and displays an Error that it is not connected to the Internet.
What displays that error?
In the meantime you could visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.
You may have done this already. I can't tell from your message.
I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.