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Forum Discussion
RBK13 - Issue with factory reset
Recently, all devices connected to my RBK13 could not access internet. Tried the followings but no luck: 1. Power recycle 2. Factory reset. Use paperclip to press the reset button for 7 second...
What firmware version do you have on the device?
A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.
It might also help if you told people what the modem is in front of this router, if there is one. The model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?
The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.
By the way, the RBK13 is not one of the "General WiFi Routers (Non-Nighthawk & Non-Orbi)" covered in this section.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
Orbi - NETGEAR Communities
Those things are very different from the standard Netgear routers covered in this section.
In the meantime you could visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.
You may have done this already. I can't tell from your message.
I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.