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Forum Discussion
Rbr50 and two satellites
Whenever I try to see if there are any firmware updates I get an error message instead of the message stating your firmware is up to date. Any suggestions as to why I keep getting the error message. I...
The router firmware is v2.7.2.104
I am not sure what you mean about modem/ gateway but we use point broadband as our internet provider as we stream our television viewing. One of the satellites is the Rbs 40v Orbi voice. I am not sure if that would cause the error message all the time.
I am not sure what you mean about modem/ gateway but we use point broadband as our internet provider as we stream our television viewing. One of the satellites is the Rbs 40v Orbi voice. I am not sure if that would cause the error message all the time.
You are up to date (as of today) but it might not be connecting to the server properly if you have a double nat issue.
It why i was curious about your modem/gateway
- Thank you for trying to help but I do not understand what double mat is and also gateway/modem. I would just like to know how to fix my problems.
ThanksIts tough to help with minimal info. You wouldn't expect your mechnic to fix your car with only the info of "its a ford car" and when the machanic asks what motor is in is is told "its a motor just tell me whats wrong".
It doesn't work like that. There isn't a simple "fix it" button that corrects all problems.> Whenever I try to see if there are any firmware updates [...]
"try" _how_, exactly?
> [...] I get an error message [...]
What, exactly, does this "error message" say? Or is it a secret?
> Any suggestions as to why I keep getting the error message.
Without seeing "the error message"? No.
None of that is a useful problem description. It does not say what
you did. It does not say what happened when you did it. As usual,
showing actual actions (commands) with their actual results (error
messages, LED indicators, ...) can be more helpful than vague
descriptions or interpretations.
> I am not sure what you mean about modem/ gateway [...]
To what is the WAN/Internet port on the Orbi connected?
> [...] I would just like to know how to fix my problems.Try a psychic hotline? Provide even a little useful information?
- I open the Orbi Netgear application. I go to settings. Open router settings. Click on check for firmware updates. Picture of Orbi Router showing Checking for new firmware. After about 2-3 minutes I get a message, Firmware Check Error. There was a problem checking firmware update. I can than either hit try again or skip which takes me back to setting screen of application.
I apologize for not being a tech guru but I think your comments are a bit harsh. I will try to provide more information.