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Stronz's avatar
Stronz
Follower
Jul 30, 2021

RBR50 packet drops

My RBR50 keeps dropping packets every minute or so. The glitching is killing my iphone and zoom calls. I've nailed it down to the router itself because I will ping the router address - 192.168.1.1 and below is what I typically get. These drops happen completely arbitarily and are usually between 1 to 6 packets. I can't typically go more than a minute or two without a drop. 

 

 

 

Here are all the things I have done that have not worked:

Changed from Auto Preamble to Short Preamble

Disabled Fast Roaming

Disabled IPV6

Disabled Daisy chaining

Changed 2.4g from Auto to channel 11

Changed 5g to 44Ghz from 48ghz

I changed modems from one manufacturer to another

Upgraded firmware to 2.7.3.22

 

I'm at my wit's end, help.

1 Reply

  • olympos1625's avatar
    olympos1625
    NETGEAR Employee Retired
    Jul 31, 2021

    Hi Stronz,

     

    Good day!

     

    Welcome to NETGEAR Community!

     

    I would like to endorse you to NETGEAR Level 2 support team for a callback. Please DM the following information:

     

    Name:

    Email:

    Phone:

    Preferred schedule (atleast 2 days ahead)

    Timezone:

    Device S/N:

     

    Alternatively, if you wish to be contacted via email only then kindly include your preferred email address.

     

    Please do not hesitate to let me know if you need further assistance. 

     

    Regards,

     

    Oliver

    Community Team