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jvman79's avatar
jvman79
Tutor
May 29, 2020
Solved

RBR50/RBS50 dropping internet on 2.4 GHz only (affects iAqualink device)

I've been using a mesh system with RBR50 router and two RBS50 satellites for about a year. A month ago devices suddenly started losing internet connection. This has affected only Sonos and iAqualink ...
  • plemans's avatar
    plemans
    May 29, 2020

    Have you tried updating the firmware? The current version is 2.5.1.16

plemans's avatar
plemans
Guru - Experienced User
May 29, 2020

Have you tried updating the firmware? The current version is 2.5.1.16

  • jvman79's avatar
    jvman79
    Tutor
    May 29, 2020

    I haven't. I'd have to manually update the firmware, and the notes to the update don't indicate that this was one of the issues addressed. My concern is that something obviously happened after about 10 months of problem-free operation, and it doesn't look like there's been any change in firmware that would have caused the problem. Is the newest FW update something that you think addresses this issue, or is it  something to try just to see if it works?

    • plemans's avatar
      plemans
      Guru - Experienced User
      May 29, 2020
      2.5.1.8 specifically has a note "fixes compatibility issues with sonos devices". maybe it also effected the iaqualink devices.
      • jvman79's avatar
        jvman79
        Tutor
        May 29, 2020

        Ah, I missed that, didn't see that FW version. Thank you, I'll give that a shot.