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Apr 05, 2020

Solved

AC1600 R6260 loses internet connection

Have to reboot AC1600 because it keeps dropping internet signal. Have talked with ISP and from their end I haven't dropped signal. Is there some kind of sleep mode it goes into after inactivity or ...

olympos1625
Jun 19, 2020
Hi mrsmiller678 and CWShellhamer,
Good day!

Welcome to NETGEAR Community!

First of all, we do apologize for the inconvenience of not getting back to you immediately due to the back log in the system. Are you still having the sea issue? We would need the following information, so I can offer you additional recommendations:

1. What is the current firmware of the router?

2. Have you tried downgrading the firmware of the router?

3. Does it affect both wired and wireless? Does it affect all devices in the network?

4. When the router losses the internet connection, does it turn the Internet LED off or stays on when the is happens? Does it turn amber or stays white?

Please do not hesitate to let me know if you need further assistance.

Regards,
Oliver
Community Team

olympos1625

NETGEAR Employee Retired

Jun 19, 2020

Hi mrsmiller678 and CWShellhamer,
Good day!

Welcome to NETGEAR Community!

First of all, we do apologize for the inconvenience of not getting back to you immediately due to the back log in the system. Are you still having the sea issue? We would need the following information, so I can offer you additional recommendations:

1. What is the current firmware of the router?

2. Have you tried downgrading the firmware of the router?

3. Does it affect both wired and wireless? Does it affect all devices in the network?

4. When the router losses the internet connection, does it turn the Internet LED off or stays on when the is happens? Does it turn amber or stays white?

Please do not hesitate to let me know if you need further assistance.

Regards,
Oliver
Community Team

CWShellhamer
Tutor
Jun 19, 2020
olympos1625
1: V1.1.0.64_1.0.1 and I have already down graded, the newest FW it updates to is V1.1.0.66 (not even listed on your netgear website for the R6260

2: It is all devices attached via LAN and WiFi
3: On the front of the router the Internet LED stays green, there is no white LED on the face of the router. There also aren't any link/connection Amber/Green lights on the ethernet ports on hte rear where my ISP modem connects.

I HAVE figured out a workaround where if I DHCP reserve the address within the router this issue doesnt happen but can everyone be expected to do that?

I feel the issue has to do with the router CONSTANLY re-assigning the same address to the same device multiple times a day (SEE ATTACHMENT).
- olympos1625
  NETGEAR Employee Retired
  Jun 30, 2020
  Hi CWShellhamer,
  
  Thank you for getting back to us.
  
  1. May I know where did you get the firmware version V1.1.0.66?
  
  2. May I know which IP address did you reserve?
  
  Please try to downgrade the firmware from this version:
  
  http://www.downloads.netgear.com/files/GDC/R6260/R6260-V1.1.0.52.zip
  
  After loading the firmware, please reset the router to default then reconfigure and see if the disconnection is still there.
  
  Please do not hesitate to let me know if you need further assistance.
  
  Regards,
  Oliver
  Community Team
  - CWShellhamer
    Tutor
    Jul 02, 2020
    1: It came out of the box with V1.1.0.66
    2: It was 192.168.1.20 I also used .21 for the PCI WiFi card I have installed. Same issue for both LAN and WiFi and other devices.
    
    As an update I submitted a RMA and Netgear sent me a new one that had V1.1.0.55 and the issue remains.
    
    I'm honestly at a loss and I'm about to demand my money back both for the router and the shipping for the RMA replacement unit.