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Forum Discussion
Winancy
Aug 03, 2021Apprentice
DNS>PROBE_FINISHED_NXDOMAIN error since latest update
Model R6400, firmware v1.0.1.74_1.0.48, Windows 10, ethernet connection Since I updated the firmware, I have been getting DNS_PROBE_FINISHED_NXDOMAIN errors when I open up browsers and go to webpage...
hrabcakm
Oct 12, 2021Star
Hi, same Here. I have following three routers with exactly same issue, 3 differents ISPs.
R6400v1 FW 1.0.1.74 - Long term issue, present also in previous versions of Firmware.
R6400v2 FW 1.0.4.120 - Same issue, occurs in last 4 Firmware versions.
R8000 FW 1.0.4.76 - Same issue, occurs in last 2 Firmware versions.
Seem that recent fw updates broke most of Broadcom based routers.
I can't rely that Netgear will release fix soon, based on the my previous experiences. So downgrade is only option this time, but downgrade means that you are running on outdated firmware without fix for major security vulnerabilities.
SW support is the weakest part of Netgear brand.
This issue is mentioned in many threads of this forum across many devices.
Regards,
m.
Winancy
Oct 12, 2021Apprentice
Downgrading is not the only option.
I couldn't wait around for months for a firmware update that might fix it. I bought a new router. Not Netgear. Their support is atrocious. They read off a script and have very little knowledge on how a router actually works. And in the end, when they are at the end of the script and your router still doesn't work they tell you to contact your ISP because it's their problem.
I couldn't wait around for months for a firmware update that might fix it. I bought a new router. Not Netgear. Their support is atrocious. They read off a script and have very little knowledge on how a router actually works. And in the end, when they are at the end of the script and your router still doesn't work they tell you to contact your ISP because it's their problem.
- robjakOct 12, 2021Luminary
Netgear knows how to fix it. I am running a beta version of it, I do not understand why they have not released the fix.
- phenry9999Oct 12, 2021Tutor
Oh you have seen a fix? Oh cool. How was it fixed? Is there admin options or is it all behind the scenes?
- michaelkenwardOct 12, 2021Guru - Experienced User
robjak wrote:
.... I do not understand why they have not released the fix.
This is always puzzling. It takes longer to test a fix than they seem to have spent testing the original firmware that broke things in the first place.
In the past they have put the delays down to the need to put the new version through "quality assurance".
But the beta version has been in the hands of a chosen few for some time now. Puzzling.
The trouble is they may break something else when they fix the DNS>PROBE_FINISHED_NXDOMAIN error.Imagine the screams if that happens.