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Forum Discussion

Winancy's avatar
Winancy
Apprentice
Aug 03, 2021

DNS>PROBE_FINISHED_NXDOMAIN error since latest update

Model R6400, firmware v1.0.1.74_1.0.48, Windows 10, ethernet connection Since I updated the firmware, I have been getting DNS_PROBE_FINISHED_NXDOMAIN errors when I open up browsers and go to webpage...
itnewng's avatar
itnewng
Aspirant
Feb 11, 2022

I am also run into the same issue of the following router

Nighthawk X6 AC3200 Smart WiFi Router (R8000)

Serial Number: 3W74487H03B4D

Previous Firmware Version
V1.0.4.28_10.1.54

Current Firmware Version (Updated on 02/01/2022)
V1.0.4.76_10.1.82

 

Could someone suggest which FW version to downgrade in order to fix this issue?

Thank you,

Winancy's avatar
Winancy
Apprentice
Feb 11, 2022
Do yourself a favor and throw your Netgear router in the garbage and go out and buy a different brand. It's been 6 months and Netgear hasn't done anything to correct the issue other than tell you to turn off your virus protection contact your ISP and tell them they have a DNS issue.
  • egc112's avatar
    egc112
    Tutor
    Feb 11, 2022

    The hardware is OK, it is just the software.

    Luckily there is a lot of alternative and far better software available.

    I am a happy DDWRT user.

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Feb 12, 2022
    Winancy wrote:
    ....Netgear hasn't done anything to correct the issue other than tell you to turn off your virus protection contact your ISP and tell them they have a DNS issue.

    Where did you read that?

     

    It isn't the usual response to that problem.

     

    Roll back to older firmware works for most people.

     

     

    • Winancy's avatar
      Winancy
      Apprentice
      Feb 12, 2022
      michaelkenward

      I didn't read it anywhere. That's what Netgear support told me after several days of "try this" and "try that." I'm the person who started this thread. Scroll to the beginning to read the whole saga. Rolling back didn't work.
      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User
        Feb 12, 2022
        Winancy wrote:

        I didn't read it anywhere. That's what Netgear support told me after several days of "try this" and "try that." I'm the person who started this thread. Scroll to the beginning to read the whole saga.

        A lot has changed since 2021-08-03, near on six months ago. (That's history.)

         

        Even Netgear probably knows by now that whoever you contacted back then was wrong.

         

        Much better to work on what we know now.

         


        Rolling back didn't work.

        It did for many people. That should be a cue to dig deeper into what is happening at our end.

         

        Did you get anywhere? (Forgive me if I don't re-read all of the past 168 messages..)