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Netgear USB control center MacOS Sierra
How about support status for Sierra? Another project online wich offer similar functionality and suffered the same issues claims that on Sierra's next update (10.12.1 now in beta) Apple has restored...
We have officially released the compatible software to work with Mac OSX and above.
You're very welcome.
Hello,
I run latest Sierra (10.12.2) on an iMac (27-inch, Late 2012). I first tried to get the v.2.35 Installer to work on 8 Dec without success. There was a bit of to-ing and fro-ing with Support up to 22 Dec, with them basically asking for more info and saying that it worked OK for them.
I have heard nothing since, so today I thought I might try a few more things.
I reran the v.2.35 Installer with same result (seemed to do nothing, as before). Then I went into the package contents of the installer and ran the installer again from there. After being asked to close the USB Control Center (which did not appear to be open, so I opened it from the package contents and then used Quit from the menu bar) the installer then ran and requested a system restart. After that I successfully tested both printing and scanning from my ancient but terrific print quality Canon MP630 printer (USB connected to a R6300 v2 bridged router).
It looked to me like a problem with the .dmg installer file unpackaged via "The Unarchiver" app from the .rar file downloaded from Netgear Support contact. My guess is that the Developers did not start from a .rar file when they tested. I have sent feedback to Support (including suggesting they use .zip files as zip is native on Macs).
At least we now know that there is a successful fix, that perhaps just needs to be better packaged for distribution.
Best wishes, Charles.
I thought I might give some more feedback on my experience with this issue.
I got this response from April in support (to my feedback on their .rar file beta solution, as reported in my earlier post of 2 weeks ago).
"According to the engineers, we did not have any other users report similar issue for other users we provided the 2.35.rar file attached to issue 13873 and they used the installer file to install the software successfully. They think for this particular case it could have just been a case that you might have overlooked the files in the 2.35.rar directory."
I replied:
Hello April, Thank you for your response.
I would remind the "engineers" of a common saying from psychologists that "De Nile (sic) is more than a river in Egypt".
The presentation of a .rar file is bad enough (as it is not native to Macs and requires a program to be obtained in order to extract it). They should have used zip which is native to Macs.
The .dmg file (which is the only one that shows when the .rar file is extracted) should have performed the install (as it did with previous versions)! It failed to do so and produced no error messages.
I had to figure out a way to find the lower level files (by "Open the installer" and then "Show package contents"). Then I executed the installer exe from the package contents (which was eventually successful). First I was asked to close the USB Control Center (which did not appear to be open, so I opened it from the package contents and then used Quit from the menu bar) the installer then ran and requested a system restart. It appears that the .dmg file did do something, but had failed.
For the "engineers" to suggest that " it could have just been a case that you might have overlooked the files in the 2.35.rar directory" looks like they expect Customers to go through the rigmarole that I went through. Interestingly, there appear to have been no responses to requests in the Netgear Community for anyone who has successfully installed this beta.
Anyway, I am done with this for now. My printing and scanning is continuing to work successfully.