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Forum Discussion
rltorson
May 10, 2018Tutor
Printer Won't Connect to Network
For over two years I have been using my printer (HP Photosmart 2610Xi) connected to the router via a LAN port on the router as this allows me, using the NetgearGenie Air Print feature to print using ...
- May 13, 2018
Got it going. Trick was to reset printer to factory default, open System Preferences and delete the printer then re-install it then open Netgear Genie and reselect the printer in Air Print. Now I can (again) print from my iPhone or iPad even using my antique non-airprint printer
antinode
May 12, 2018Guru
> I began having trouble with the modem [...]
> The Wavecable tech advised me to get a new router. I did, an SB6141.
As explained above, that's a modem, not a router. Are you using the
same router as before (WNDR4300)? Did you change any of the
configuration of the WNDR4300? ("WNDR4300" or "WNDR4300v2"? Look at
the product label on the router.)
> Cable from wall to router to router by ethernet cable [...]
Eh? Ethernet (and co-ax) cables have only two ends; they don't hop
from device to device to device. What does "wall" mean here? Are you
talking about a co-ax cable to the cable modem input?
> Out from router to computer by ethernet cable and to printer by either
> USB port or LAN port.
If your printer has an Ethernet port, then I'd advise using it, and
ignoring its USB port (and all Netgear ReasySHARE firmware/software).
> When you replaced one modem with another, did you set the whole
> network up from scratch? It helps to put everything back to its factory
> state [...]
Not really. If your old router can connect to the Internet through
the new modem, then I'd leave it alone, and not erase its original
(working) configuration for no good reason.
> [...] If you do that you will also have to set up ReadySHARE Printer
> again.
If you were not using ReadySHARE for printing before, then there's no
reason to start now. Especially for a network-connected printer.
> Router light on for LAN port to computer and printer but when USB port
> used no light.
> [...] the indicator light on the modem ( that is associated with each
> port) for the one that I am using for the printer cable (whether its the
> LAN port OR the USB port) is not lit.
That's confusing, but if "the modem" here means "the WNDR4300
router", and the LAN-port LED does not indicate a good physical link to
the printer, then I'd worry about the Ethernet cable which you're using
(or the router LAN Ethernet port, or the printer Ethernet port). (And
I'd still advise avoiding the USB port.)
> When print requested printer box read "Printer is not connected
Perhaps that's because the printer is not connected.
If you can get the router to indicate a good physical link to the
printer, then the router's Attached Devices report should show the
printer (under: Wired Devices). When that happens, your client devices
may be able to communicate with it, too.
Swapping cable modems should not have a big effect on a
network-connected printer. Typically, there would be no good reason to
change anything on the router's LAN configuration, and no good reason to
reset anything. Some folks you'll find on these forums apparently
believe that a router-settings reset is a first step, rather than a last
resort. (Some of them also append a useless hardware inventory to their
posts.)
> [...] You also say that you have something called an an SB6141. What
> is that?
Sometimes a simple Web search is easier than asking a lame question.
rltorson
May 12, 2018Tutor
1. Yes, of course the input to the SB 6141 modem is a coax. Sorry I am having trouble with my nomenclature.
2.I did not change the config of the WNDR4300 router
3. OK, I will give up on using a USB cable to connect the printer to the router.
4. When I put the new modem in place I changed nothing. And everything but the printer worked fine. By now though I have changed everytging several times.
5. I was not using ReadyShare before and would be happy to not use it now.
6. I thought the ethernet cable between router and printer might be the problem so tried another, with the same result (printer not connected)
7. Web searches are indeed helpful sometimes, this does not appear to be one of those times, especially with my dyslexia.
- rltorsonMay 12, 2018Tutor
Finally some progress! I Opened the Mac's System Preferences and deleted the printer. Then reinstalled it. Now the Mac can print when the ethernet cable is connecting the router to the printer.
Still need to be able to use the Netgear AirPrint function.
When I try to print from my iPhone it act like its going to print and gets as far as "Trying to contact Printer then stops until timeout.