WNR2000V5 with version 1.0.0.12 firmware

The router was purchased on Amazon. 

Two or three days after I spoke to Netgear customer support, I received a satisfaction survey.

Naturally, I responded that I was unhappy with the experience.

I'm not if this is what prompted it, but the next day I started getting calls from Netgear.  At

first I didn't recognize the number on the caller ID, so I didn't answer it, but on their 4th

attempt I did.

The agent walked me through a few things and determined that the router was defective, and

offered to send me a replacement unit.  I only had to pay ~$16 shipping to return the old modem.

This is a satisfactory response.  So while I may never understand how I ended up with a router

that had a pre-release version of the firmware, in a few days I will have a replacement which hopefully

will take updates.

Thanks to all for your suggestions!

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Bob-NG wrote:

 

My problem is solved, though I never found out how I ended up with pre-release version of the firmware

 

 

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I have participated in various beta trials – on one now – but I have yet to see a device that could not accept "post-beta" firmware.

They always ship with the first official release, and you can flash that on top of beta firmware.

I have seen beta hardware that needs strange tweaks to get it to play nice, but it always works in the end.

Like you say, puzzling.