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Forum Discussion

Kittyboy3's avatar
Kittyboy3
Follower
Nov 29, 2020

Remove router from myNetgear account

I moved to another state before the pandemic and bought this router for the home I was staying while staying there, and left it behind with the friends I was staying with.

However I have relocated again and no longer need to remotely access the router and connected devices. I just purchased Bitdefender Armor and a new router is on the way, but the old router I don't even have access to, is getting that newly purchased security. Please help me disconnect this device from my account.

1 Reply

  • olympos1625's avatar
    olympos1625
    NETGEAR Employee Retired
    Feb 04, 2021

    Hi Kittyboy3,

     

    Good day!

     

    Welcome to NETGEAR Community!


    First of all, we do apologize for the inconvenience of not getting back to you immediately due to the backlog in the system. Do you still have this problem? Regarding your concern, please email our Customer Care team @ customer.service@netgear.com and provide the serial number of the router.

     

    Please do not hesitate to let me know if you need further assistance. 

     

    Regards,

     

    Oliver

    Community Team