NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
darkwolf
Feb 10, 2018Aspirant
Replacement for R6400
So I have determined my usb 3 port on my router is shot, usb 2 works fine. I have factory reset the router, tried another cable, tried another storage device, even installed ddwrt, none of them will ...
- Feb 18, 2018
Called up netgear, they refused to honor the warranty because the hard drives I use aren't on their compatibility list, even though they worked fine for the past 10 months and works fine on the usb 2 port. Company is just garbage and won't be buying from them again in the future.
darkwolf
Feb 11, 2018Aspirant
The readyshare function has worked fine until recently, so not sure about it being garbage. But it's not a matter of windows not detecting it, it's a matter of any firmware I use won't see it in the firmware settings. But pull it out and put it in the usb 2 port and it instantly works. Also I tried the website, and when I clicked the 'replace defective product" button I was pushed to a screen telling me I had to buy support.
darkwolf
Feb 18, 2018Aspirant
Called up netgear, they refused to honor the warranty because the hard drives I use aren't on their compatibility list, even though they worked fine for the past 10 months and works fine on the usb 2 port. Company is just garbage and won't be buying from them again in the future.