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Forum Discussion
Reset Password Reset the device and still not working
First to start I am as confused as possible and sadly so are the rest of my family and I have more knowledge then the rest so here goes and it's not much. We have Internet from Optimum with our rout...
It is very difficult to follow your message. Lot of things we don't need to know at this stage, but key details that make it hard to interpret.
Network-unknown wrote:
We have Internet from Optimum with our router as part of our TV box now, We also have in another room a old time capsule that is connected via a ethernet wire running through the basement....
I assume that Optimum is the Internet service provider. But what is "our router"? Is that the modem that connects you to Optimum? If it really is a router or modem/router, and not just a modem, you may be trying to get two routers to work together. That is not easy, even for experts, and is not recommended.
Two routers on your network can cause headaches. For example, you can end up with local address problems. Among other things, the other router can misdirect addresses that the Netgear router usually handles, such as routerlogin.net or the usual IP address for a router, 192.168.1.1.
This explains some of the other drawbacks.
What is Double NAT? | Answer | NETGEAR Support
And what is this "old time capsule"? Another piece of network hardware? What is it supposed to do?
Next we come to this bit:
So we happily purchased Orbi.
Which Orbi? There are dozens of them out there.
How is it connected to your network?
Your answers to the first questions – about the exact nature of the hardware you own – may be the key to all your troubles.
Get that sorted out and everything else may fall in to place.