NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
michont
Mar 20, 2017Tutor
Reset to factory on N900 by FTP
A couple years back or maybe a bit more, my N900 died. Rebooting, resetting did nothing. After some assistance either on here or by their support, I was told I should FTP into the router with the f...
- Mar 21, 2017
I doubt if it was FTP. More likely to be TFTP:
How to upload firmware to a NETGEAR router using TFTP | Answer | NETGEAR Support
shepohio
Mar 23, 2017Aspirant
So, I was able to reset the firmware,and mine works now! I didn't even have to go thru holding the reset button down. I just used the TFTP tool as I described above, after a normal power cycle.
It turns out I had downloaded the firmware for the WNDR4500v3, and I have the WNDR4500 model...
The problem was on the N900 page:
http://www.netgear.com/home/products/networking/wifi-routers/WNDR4500.aspx?cid=wmt_netgear_organic
When you click on the "Get Support" link, it takes you to the WNDR4500v3 product support page. Which then has the link to the firmware, I downloaded.
Even though, that first product page only has the base number, WNDR4500, listed...
So, I feel like I was fooled... But I guess I should have read the downloaded firmware zip file name... It clearly has "WNDR4500v3" in the .zip file name.
Well, I hope you had the same problem and this helps you make yours work.
michont
Mar 23, 2017Tutor
Well, I figured out my issue. I did have the correct firmware but my issue was just dumb recollection or something. Even though I got the message that the firmware upgrade was successful, I just retraced my steps. I was pointing to the correct folder location but I never actually selected the file in the folder (thinking the upgrade would search it for the updated firmware). This time, I went into the folder and selected the file and now it's acting like it should. Not sure why this has happened twice to me. I have my electronics connected to a UPS so it is not from any electrical surge. I will keep it as a spare and hope the Netgear model AC1200 I just purchased doesn't crap out like the N900 has done.