NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
bntempleton
Dec 12, 2017Aspirant
Router disconnecting + phantom wifi
I've browsed other messages, but none are quite what I'm seeing. Starting about 2 weeks ago, our router started dropping the connection sporadically. I've rebooted the whole home network several ti...
- Dec 14, 2017
Updating to say that the problem seems to have resolved ... we've had more than 24 hours without a disconnection. The difference is that I didn't plug the Wii into the router this time around. (Not terrible, since we rarely use it.)
I still don't have answer to the problem, but at least the problems have cleared up.
antinode
Dec 12, 2017Guru
> Model: R6400v2|AC1750 Smart WiFi Router-802.11ac Dual Band Gigabit
Firmware version? Some folks have reported wireless problems after a
firmware update. Installing some older-version firmware might be an
interesting experiment to run.
> Starting about 2 weeks ago, [...]
Any chance that the firmware was updated about two weeks ago?
> Logging into the router (www.routerlogin.net) gives an error message
> saying that my device isn't connected to the router's wifi network.
Welcome to what may be the worst error message in the world. For an
explanation, try:
https://community.netgear.com/t5/x/x/m-p/1365830
Briefly, the idea is that "[www.]routerlogin.net" should point to
your own router, but that's true only if you use your own router for DNS
name resolution. Irregardful, you should be able to get to the thing
using its IP address, if you can determine (or guess) that. Perhaps:
"192.168.1.1". You can often get it from your computer's IP
configuration as the default gateway or router address (or some similar
description).
> Ocassionally, that login link will take me to a Linksys site, even
> though we have no Linksys equipment.
That suggests that (at least occasionally) you're not really
connected to your own router. Connecting to some other router would
evade your Netgear router's special handling of the
"[www.]routerlogin.net" name, and that could easily lead you to that
useless/misleading error page. For now, I'd suggest not using that
"[www.]routerlogin.net" name, and sticking with the the router's LAN
address ("192.168.1.1", I'd guess).
> By the end of the day, I'm back to not being able to log in.
Does that mean you're back to getting the same "You are not connected
[...]" error page?
> At one point, I even unplugged the ethernet cable connecting the modem
> to the router ... and I still had wifi access, which suggests that my
> router is not actually providing wifi at least some of the time.
Define "still had wifi access". If you still had access to the
outside world, then you had to be connected to some other router. Even
if the router's disconnected from the outside world, you should still
have access to the router's own web site ("[www.]routerlogin.net" or
"192.168.1.1").
As described, your symptoms are confusing (to me, at least). My
guess is that some problem with the router is causing it to lose contact
with your wireless devices after it's been up for some time. A quick
skim over these forums should find many similar complaints. At that
point, your devices might be getting connected to some neighbor's
(Linksys?) guest/insecure wireless network, and more confusion ensues.
As a (should-be-harmless) diagnostic aid, you might try changing your
router's LAN IP address to something other than "192.168.1.1". Perhaps:
ADVANCED > Setup > LAN Setup : LAN TCP/IP Setup : IP Address. I'd
suggest something odd-ball, like, say, "192.168.23.1". You'd probably
need to restart everything after such a change. The benefit would be
that when some gizmo gets confused and/or dis/re-connected, you could
look at its IP address and see if that ".23." (or whatever) is in there.
You may still find yourself connected to some stray Linksys (or other)
router, but, if that happens, then I'd bet that you won't see a ".23."
in your IP address, so you'll _know_ that you're not connected to your
own router.
Of course, if you make that change, then you'd need to use that new
address to reach your router's administration web site, instead of
"192.168.1.1". The router should redirect "[www.]routerlogin.net" to
the new address, but, if you were having trouble with that before, then
you'd still be wise to stick with using the (new) address instead of
that name.
None of this (except, perhaps, a firmware-version change) will fix
the actual problem, but you might get a slightly less scrambled set of
symptoms.
bntempleton
Dec 13, 2017Aspirant
antinode wrote:> Firmware version?
V1.0.2.44_1.0.35 (The newest one with the security fix.)
> Any chance that the firmware was updated about two weeks ago?
Unfortunately, no. The problems predate the firmware update by about a week and a half. I didn't realize the extent of the problems with the router until I tried to update it!
>you should be able to get to the [router] using its IP address
You might think this! But, no. When I get the error message saying I'm not connected to the router's wifi network, I also cannot login using the IP address. Not by wifi, not hardwired with an ethernet cable, not at all. It just spins and says it's looking for for that address, but it never resolves.
Regarding the eventual disconnect that always seems to happen:
> Does that mean you're back to getting the same> "You are not connected [...]" error page?
Correct, and with all the same problems. I can connect to the outside world, but I cannot connect to the router.
> As described, your symptoms are confusing (to me, at least).
I'm glad it's not just me. Further complicating things, I ran some more experiments in the past few hours, and it seems like (maybe?) the problem only crops up after I've plugged the other hardwired internet connections into the router. I'm now testing them one at a time to see if I can reliably recreate the disconnection.
> As a (should-be-harmless) diagnostic aid,> you might try changing your router's LAN IP address
> to something other than "192.168.1.1".
I can try that! It's useful information, if nothing else.
Thanks for the help.