NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

cflucky's avatar
cflucky
Follower
May 26, 2025

Router drops internet connection

I have an AC1750 Smart WiFi Router, Model R6350.  Recently it is dropping my internet connection about every 24 - 48 hours.   I unplug the power for about 10 seconds and replug and it re boots.  Is there a solution to fix this problem, or is it time for a new router?

1 Reply

  • FURRYe38's avatar
    FURRYe38
    Guru
    May 27, 2025

    Does the internet LED on the router turn AMBER or OFF when this happens? 

     

    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? 
    Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 

     

    What channel configurations are currently set on the router?  

    Any Wifi Neighbors near by? If so, how many? 

     

    Has a factory reset and setup from scratch been performed since last FW update?

     

    Maybe time for something new.