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Mdavis19's avatar
Mdavis19
Aspirant
Dec 15, 2020
Solved

router drops

My router drops the internet connection 2 times a day. The reboot ALWAYS gets it back up, but then the next day or two, it drops again and I have to do a reboot.  As usual I always get the response ...
  • plemans's avatar
    plemans
    Dec 15, 2020

    the support link i added prior? it has the firmware where you can download it. It also includes a manual that goes over manual firmware update process. 

plemans's avatar
plemans
Guru - Experienced User
Dec 15, 2020

What router do you have? 

What firmware is on the router? 

What modem/gateway is it connected to? 

Mdavis19's avatar
Mdavis19
Aspirant
Dec 15, 2020
Sorry. It connects to a arris surfboard docsis 3.1 by ethernet port . ISP is xfinity. I am not using their modem.