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TouchMe's avatar
TouchMe
Follower
Nov 21, 2020

Router Password Recovery Security Questions can not find or reset

I recently tried to change some stuff with the router and went through a browser login. It asked me for username and password which I put (username is admin and password is password) which I found in the bottom of my router, but nothing happened and went to the account recovery set. I put in my serial number but don't know my security questions. Can anyone help me?

1 Reply

  • michaelkenward's avatar
    michaelkenward
    Guru
    Nov 22, 2020

    There is a bug in Netgear's implementation of password recovery on some devices. You can get locked into a closed loop.


    If password recovery is enabled, but you have not set the answers to the questions, it keeps sending you back to the beginning of the process. If you haven't already given the thing your personal answers, they are not in its memory and it has no way of knowing if they are correct.


    If the standard factory password (password) does not work, then you will have to factory reset the thing to get back to that. Then either disable password recovery (check the manual for your device) or provide some answers to those questions.

     

    How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support