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Forum Discussion
bmw2182
Jul 09, 2017Aspirant
Router will broadcast SSID, but will not connect to the internet.
I have a router that will broadcast the SSID, but will not allow me to connect. I have tried resetting it to the factory defaults and tried downloading/installing the latest firmware (V1.0.0.66). ...
- Jul 12, 2017
Thank you very much!
it was a hardware issue and they will replace it.
ElaineM
Jul 10, 2017NETGEAR Employee Retired
Welcome to the community, bmw2182
Is there an Internet light when you plugged the cable to the internet port?
Try to hard reset the router by following the steps below.
1. With the unit powered on, press and hold the reset button on the back of unit for 30seconds.
2. Without releasing the reset button, unplug the unit and hold reset for another 30 seconds.
3. Power on the unit while STILL pushing the reset button and count for another 30 seconds before letting it go.
If it still doesn't work, you may contact support and tell them to do a free hardware check on your unit to get it replaced since it has a lifetime warranty.
You may also follow the steps here for the hardware check.