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Forum Discussion

tinner100's avatar
tinner100
Aspirant
Nov 08, 2020

Satellite offline on Orbi app

I continually have issues accessing the Orbi App but for some reason I was able to access it today. It highlighted that one of my two satellites is offline. I synced this satellite and initially I had a solid magenta led which switched to solid blue and now no colour...so I assume working? However on the App it still shows this satellite as offline. The app also says I need to update firmware, but am reluctant to do if one of the satellites is offline as I am concerned they will get out of step and cause more problems! 

Any thoughts on best approach here to get my satellite back on line.

 

Thanks

 

 

1 Reply

  • plemans's avatar
    plemans
    Guru - Experienced User

    If you log in through the browser, what does it show? I'd trust that over the app