NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Dixiemike
Jul 09, 2021Aspirant
Serial number not valid after reset
After using the reset button to do a factory reset on my old, out of warranty, but functioning router, and then using "admin" and "password" to login, a screen asks for the router's serial number, whi...
olympos1625
Jul 13, 2021NETGEAR Employee Retired
Hi Dixiemike,
Good day!
Welcome to NETGEAR Community!
Thank you for reaching out. Have you tried clearing the cache on your browser or use a different web browser or device instead? What is the model of your router? Please do a full minute reset by holding the reset button while it's powered on then after a minute, release the reset then unplug the power cord of the router. Wait for 10 seconds then power it back on then try to set it up again.
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team
Dixiemike
Jul 19, 2021Aspirant
I finally got past the page requesting the serial number after trying many different things. I don’t know exactly which one worked but I’ll tell what I did. The problem I described repeated many times (at least ten) before I posted it and I did everything correctly so none of that was the issue. The error message just kept repeating. I tried an ethernet cable as someone suggested, seemingly to no avail, but I left it hooked up as my connection while I continued working the problem. I tried using "www.routerlogin.net" and "192.168.1.1" and "www.routerlogin.com" with no luck. Finally, frustrated, I typed "http://www.routerlogin.com" and got the same serial number request as always but this time it was accepted with no error message and continued to the setup menu. I was then able to change the SSID/password and other settings as normal. I have no idea if it was the ethernet cable access or the fact that I just kept trying or that I typed the entire "http://www.routerlogin.com" or some combination of all of it. Or maybe a stubborn electron got tired of resisting me. I had attempted logon with all the various addresses probably thirty times before I used the entire "http://www.routerlogin.com" address but the success (acceptance of the serial number) came the first time I tried that particular web address. I've since logged in using all of the above addresses multiple times with no problem and no more requests for the serial number. It now seems to work as it always had before. Maybe simple persistence won out. Yes, I am joking about that and the tired electron. I appreciate the reply trying to help but I seriously have no idea what finally worked or why. Maybe my story will help someone else. Maybe not. But there it is.