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Solved
Simplisafe Cameras and Doorbell not connecting to internet - CM700 and R6400
I recently switched from the cable companys modem/router to a Netgear R6400 Router and CM700 modem. I've ben able to reconnect all my devices except for my Simplisafe cameras. The Simplisafe base sta...
After all the work with the Router, it turns out there is an issue with Simplisafes' software with Android 6.0.1 and the LG phone I had. I bought a new phone and it doorbell and camera installed instantly. What is strange is I was able to install the camera a few months ago with the same LG phone. My guess is there was an update to the software along the line that caused an issue with installs.
Bottomline the Simplisafe camera and doorbell work just fine with my R6400 and CM700
The R6400 Router software version is V1.0.1.52_1.0.36 I tried a firmware update and got this "No new firmware version available." I checke and the router just says R6400 on it, I'm told the V2 has that on the label, so I assume it's a V1.
I have not tried resetting the router. I will try that.
I have restarted the router and the modem with no luck on connecting the camera or doorbell. I also reset the router. I have comfirmed I can see the camera and doorbell on the router along with their IP addresses. Theyare just not connecting with Simplisafe's server. I guessing there is some setting somewhere that needs to be set of changed, I just don't know what it is.
do you have upnp enabled?
how about ipv4/6? do you have ipv6 enabled?
Have you checked the simplisafe forum to see if any ports need to be forwarded or helps if its forwarded?
After all the work with the Router, it turns out there is an issue with Simplisafes' software with Android 6.0.1 and the LG phone I had. I bought a new phone and it doorbell and camera installed instantly. What is strange is I was able to install the camera a few months ago with the same LG phone. My guess is there was an update to the software along the line that caused an issue with installs.
Bottomline the Simplisafe camera and doorbell work just fine with my R6400 and CM700
Glad to hear you go it working! If you mark and answer as solved it helps the next person with this issue
