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Forum Discussion
Patriot55
Feb 27, 2020Tutor
Simplisafe Cameras and Doorbell not connecting to internet - CM700 and R6400
I recently switched from the cable companys modem/router to a Netgear R6400 Router and CM700 modem. I've ben able to reconnect all my devices except for my Simplisafe cameras. The Simplisafe base sta...
- Mar 05, 2020
After all the work with the Router, it turns out there is an issue with Simplisafes' software with Android 6.0.1 and the LG phone I had. I bought a new phone and it doorbell and camera installed instantly. What is strange is I was able to install the camera a few months ago with the same LG phone. My guess is there was an update to the software along the line that caused an issue with installs.
Bottomline the Simplisafe camera and doorbell work just fine with my R6400 and CM700
Patriot55
Mar 05, 2020Tutor
After all the work with the Router, it turns out there is an issue with Simplisafes' software with Android 6.0.1 and the LG phone I had. I bought a new phone and it doorbell and camera installed instantly. What is strange is I was able to install the camera a few months ago with the same LG phone. My guess is there was an update to the software along the line that caused an issue with installs.
Bottomline the Simplisafe camera and doorbell work just fine with my R6400 and CM700
plemans
Mar 09, 2020Guru - Experienced User
Glad to hear you go it working! If you mark and answer as solved it helps the next person with this issue