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Forum Discussion
Skype Messenger Question
I’m hoping to get some help with a problem I’m having. I’m 99% sure I’ve narrowed it down to my router being the issue.
Skype Messenger (not Skype facecalling, which I do not use) can’t connect. It hangs on the “Connecting” screen and never establishes a connection.
When I plug it in to the wired connection, it works correctly.
It always works when I’m outside of my home, so something about my modem or router is causing the issue when I’m on wifi.
The computer is a Dell Latitude 5400, and the router is a R6020 — AC750 Dual Band WiFi Router.
Skype Messenger (not Skype facecalling, which I do not use) can’t connect. It hangs on the “Connecting” screen and never establishes a connection.
When I plug it in to the wired connection, it works correctly.
It always works when I’m outside of my home, so something about my modem or router is causing the issue when I’m on wifi.
The computer is a Dell Latitude 5400, and the router is a R6020 — AC750 Dual Band WiFi Router.
1 Reply
Can you explain this bit?
Bthor519 wrote:
Skype Messenger (not Skype facecalling, which I do not use) can’t connect. It hangs on the “Connecting” screen and never establishes a connection.
When I plug it in to the wired connection, it works correctly.What are you doing when it hangs?
Where does "wired" suddenly come until the picture?
What firmware version do you have on the device?A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.
It might also help if you told people what the modem is in front of this router, if there is one.
The model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?
The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.
By the way, the R6020 is a strange router. According to Netgear's manual for this device, not always the most reliable source of information, the LAN and WAN support only 10BASE-T or 100BASE-TX. That makes it slower than many newer internet services and most modern network hardware. This may not matter to you, but be warned that it will hobble you if you ever sign up for faster Internet. It also slows down whatever is going on in your local network. Newer devices support 1000BASE-TX.
I can't see how slow Ethernet would cause the problems you describe, but it is worth considering.
