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Forum Discussion
scorpio012
Jan 07, 2019Tutor
Support for R6080
Hello, I had posted a question earlier about a problem I was having with the new Wi-Fi router I bought from Netgear. My old router was a Belkin router and when I disconnected that to hook up the Netg...
- Jan 07, 2019
Thanks for your reply! I do have cable internet, but I'm embarrassed to say that I am not computer savvy and not sure how to do exactly what you've said? You also had said that I would need to do the set up on the Netgear router and again I'm not sure about what to do? I'm sure you've never come across someone that needs the basics explained to him like I'm asking you to do for me, but I'm hoping to learn more from people like yourself. Thanks again
scorpio012
Jan 07, 2019Tutor
Thanks again for your reply. No there wasn't any set up disk all that came with the router was a ethernet cable and a one page pamphlet and on the front cover was a link for a Nighthawk App for a smart phone which Idon't have(still stuck with an antique flip phone) On the back cover was a link for www.netgear .com/support, but that was it?
michaelkenward
Jan 08, 2019Guru - Experienced User
There is a manual for the R6080 somewhere at the end of this link:
>>>> R6080 | Product | Support | NETGEAR <<<<
The Quick start guide is a good place to start. In particular, it tells you the order that you should follow. That is important.
Be sure to restart your network in this sequence:
- Turn off and unplug the modem.
- Turn off the modem router and computers.
- Plug in the modem and turn it on. Wait 2 minutes.
- Turn on the modem router and wait 2 minutes.
- Turn on the computers.
- scorpio012Jan 08, 2019Tutor
Once again thank you for taking the time to help me with all of this. Everything seems to be working fine now(knock on wood). The only problem I had which I'm not sure is resolved yet is when they asked for two security questions and their answers. I had answered them but later they asked for them again, but when I typed in the answers it said that they didn't match the ones I entered before. I rechecked the spelling of the answers and they were fine. So I don't know if that will make a whole lot of difference would it? I don't even know how to get back to that page now anyway? I thought I had bookmarked it but it doesn't come up in my bookmarks? Any suggestions? Thanks again!!!
- michaelkenwardJan 08, 2019Guru - Experienced User
I turn off "password recovery".
There may be ways to access my router from the middle of Russia, but I can't see how that would work, or what good it would do for anyone.
- scorpio012Jan 08, 2019Tutor
Once again, thanks Mr.Kenward. I understand what you're saying:)!!
- scorpio012Jan 08, 2019Tutor
Hello Again, I just found out another problem which is the laptop that I have won't connect to the internet? When I scroll down the list of available networks and come to mine, it asks me for the 'network security' code and I have no idea what that is or where I can find it? Any ideas on how to help me(again)? Thanks
- michaelkenwardJan 09, 2019Guru - Experienced User
scorpio012 wrote:
When I scroll down the list of available networks and come to mine, it asks me for the 'network security' code and I have no idea what that is or where I can find it?
What asks for that code? Something that connects you to the wifi?
If you have not tried it, the password for your router's SSID is on the label on the back of the router.
See the section Join the WiFi Network of the Router in the manual.