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Forum Discussion
Solved
Terrible customer service
Just bought a new router in October this year. Went dead and I called customer service. Complete idiots. Ask fo ra US based number. They didnt have it. Ask for a number to file for complaint. Refused...
By dead I meant all the lights were out and despite unplugging and replugging and turning off and on it stayed dead. I reset the modem by using the reset hole and no change , no lights whatsoever. The tech on the phone said to take it back to the store,which I did
Did you registered it?
Yes Of course registered the device when I hooked it up
Have you tried Mynetgear.com and selected support & then select replace my defective device?
I am doing exactly what their Tech "expert"instructed me to do. I already explained to them that I live 150 plus miles from the store. Im in the mountains. They insisted I return it to the store. In this case Costco. I will write Costco a nice letter explaining that one of their vendors, neatgear has a terrible product and horrible customer service. I have already filed a compliant with the BBB in San Jose
So just to clarify you did or didn't use the Mynetgear.com link? I only ask because I've used it twice in recent months without a problem, Both replacemnet devices sent to my home.
R8500
8 port switch