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Forum Discussion
Solved
Terrible customer service
Just bought a new router in October this year. Went dead and I called customer service. Complete idiots. Ask fo ra US based number. They didnt have it. Ask for a number to file for complaint. Refused...
By dead I meant all the lights were out and despite unplugging and replugging and turning off and on it stayed dead. I reset the modem by using the reset hole and no change , no lights whatsoever. The tech on the phone said to take it back to the store,which I did
searay has told you the best way to get support to replace the thing.
But you may be able to rescue the beast.
Tell us what you mean by "went dead" and maybe a real expert can suggest things you can try to breath life into your zombie router.
If you do want to attempt resuscitation, you'll have to see what model the thing is and why you think it has shuffled off this mortal coil.
By dead I meant all the lights were out and despite unplugging and replugging and turning off and on it stayed dead. I reset the modem by using the reset hole and no change , no lights whatsoever. The tech on the phone said to take it back to the store,which I did