NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Terrible customer service
Just bought a new router in October this year. Went dead and I called customer service. Complete idiots. Ask fo ra US based number. They didnt have it. Ask for a number to file for complaint. Refused...
By dead I meant all the lights were out and despite unplugging and replugging and turning off and on it stayed dead. I reset the modem by using the reset hole and no change , no lights whatsoever. The tech on the phone said to take it back to the store,which I did
I found that netgear service was good , unfortunatly my router was 1 year out of warranty , but they did try to get it working . I t happens
I was expecting more from such a large company but I guess they have a low service reputation . I checked better business bureau and they rate them a "b". Sad for such a large company. I learned my lesson. Will choose a different company in the future