NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Time Sensitive - Schooling from home - solid orange and no networking
I'm reaching out as I have my son-in-law's router here to try to recover it from a failed firmware update. I have a solid orange power light and have run through every option including tftp. I've b...
I am familiar with both, that is not the issue. The issue is that because the router is not getting to the network stage, I have been unable to connect to it.
> I am familiar with both, that is not the issue. [...]
"both" _what_? _What_ "is not the issue"?
> [...] The issue is that because the router is not getting to the
> network stage, I have been unable to connect to it.
I don't know what "the network stage" means to you. I suspect that
you might not know as much as you think you do.
> [...] I've been in IT for 20 years with networking [...]
Claims of vast experience or expertise are worth much less here than
a clear problem report.
> [...] I am unable to access it from any source. [...]
"access it" _how_? Web browser? Other? What, exactly, does "any
source" mean to you?
"unable" is not a useful problem description. It does not say what
you did. It does not say what happened when you did it. As usual,
showing actual actions (commands) with their actual results (error
messages, LED indicators, ...) can be more helpful than vague
descriptions or interpretations.
> [...] The computer plugged into it cannot locate an IP, [...]
Regarding "cannot", see "not a useful problem description [...]",
above.
What, exactly, does "locate an IP [address?]" mean to you?
https://en.wikipedia.org/wiki/Internet_Protocol
https://en.wikipedia.org/wiki/IP_address
> [...] or the router, [...]
What, exactly, does "locate [...] the router" mean to you?
> [...] even hardcoded onto the default networks. [...]
I don't know what any of that means to you.
> [...] My suspicion is that ALL networking is down due to a failed
> firmware.
Define "ALL networking".
> [...] If I have a computer plugged into it, the port indicator is on
> also, [...]
That sounds to me like a good (physical) Ethernet connection. I'd
count that as "SOME networking".
> [...] Without the IP on the router, [...]
What led you to believe that the _router_ has no IP [address?]?
> [...] I cannot work on the firmware issue. [...]
I suspect that you're wrong.
If the router's firmware is corrupt, then its DHCP server may not be
operating, in which case, if your computer is expecting to get its IP
parameters using DHCP, then that won't happen. But that, in itself, is
not fatal. Or even crippling; only inconvenient.
If you had read the instructions for the TFTP recovery procedure (or
"nnmrpflash"), then you might have noticed that they include configuring
the computer's Ethernet interface with static IP parameters, so that it
_can_ work without access to a working DHCP server.
General advice: Rely less on what you believe that you know, and more
on what you're told by people whose actual knowledge differs from yours.
Then describe actual actions and their results, not what you believe to
be happening behind the scenes, or _why_ you believe that what does
_not_ happen is not happening. Or what "the issue" is not.
No need to be condescending Antinode.
Let's go with background information about me first... Degree in MIS, 20+ years in IT, 10 as LAN/WAN Tech Support, A+, Network+ certified, Security+ trained,10+ years as Director of IT and currently pursuing my CISSP. I actually have an idea what I'm talking about and only reached out after troubleshooting and working with the other options here because I'm stumped. You shoudn't assume that everyone here is clueless.
Now on my issue with the router... I hav ea solid orange power light. I understand that if the firmware is corrupt that it shouldn't provide a DHCP address to the computer. After manually setting static IP addresses on the computer in the 192.168.1.x as well as 192.168.0.x range, the router is inaccessible and I am unable to ping the router at x.x.x.1. Therefore, the assumption is that there is no networking active on the router. I would think that if the router completed posting, even under corrupted firmware, I would have at least ping access. My assumption is that the router is not reaching it's internal IP configuration. As far as trying the resources listed here, each has me access the router via IP address after a static IP is configured. Regardless, when I use TFTP, I receive the message "unable to get responses from the server".
I agree that the port light being on shows some kind of connectivity. As stated above, without the router having an IP, it does not appear to be network related, just recognition that a device is there.
If I am unable to access the router's network interface at all, how can I address the corrupted firmware? Is there a chance to replace the firmware using the USB port?