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Forum Discussion
Solved
Trek PR2000 DHCP-problems, keeps dropping connections, maybe workaround
Hi! Some days ago I bought the new Netgear Trek PR2000 mobile wireless router. Purpose was to have an AP for all my devices while traveling and being able to connect them to a hotspot or hotel wifi...
hksteve I would like to inform you that the fix is now available in our download page.
Feel free to update your firmware and provide feedback.
Thanks!
parrot5 Kindly register your device in order for us to proceed with the request and to create a case for you.
Thank you!
In response to Netgear support urging the closing of my case, I replied with the following:
"It is up to you whether or not you close this case without resolution. There are plenty of other users that are dissatisfied with the lack of functionality of this product. I have returned one device to Amazon for an exchange, and will be sending the other back requesting a refund. $40 may not seem much to you guys, but it is a lot to me. I had to have a functional device for my $40, so I purchased a router/extender with a LAN port from another vendor. It works without a hitch.
I have spent nearly 30 years in Information Technology, and I cannot fathom delivery of a product such as the Trek PR2000. To make it worse, the first reports of failure were posted many months ago, and the issue still remains unsolved by your technical staff. If I am a manager at Netgear, I would be looking for new staff. Selling a defective product on a popular storefront like Amazon, and then providing sub-par technical support, cannot be welcomed by your marketing department either.
If your agenda is to close cases, then certainly do so, but if your agenda is to solve problems, then let this case remain open until the issue is resolved.”