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Trek PR2000 DHCP-problems, keeps dropping connections, maybe workaround
Hi! Some days ago I bought the new Netgear Trek PR2000 mobile wireless router. Purpose was to have an AP for all my devices while traveling and being able to connect them to a hotspot or hotel wifi...
hksteve I would like to inform you that the fix is now available in our download page.
Feel free to update your firmware and provide feedback.
Thanks!
v1.0.0.14_1.0.1 this version
Thank you for sharing itsnotfunny - pleased for you that you have a working setup. Possibly this provides another data point for NetGear's support, but not much in the way of additional information.
Unfortunately as others have alluded to, with this firmware there is an issue that is being triggered (at least under certain conditions), however without clarification on whether this has been reproduced by NetGear support or that a root cause has been identified, the device is not really fit for purpose as it stands (and has resulted in the frustration of others on this forum). Without this, the only option is to request a refund unless something changes in the very near future.
Received the following response from the NetGear support team (will remove the personal identifiable information out of this - am sure you can look at the case yourself). I hope you agree, but I don't think that this reflects a satisfactory response that should be expected to a query about an issue in AP mode. It also is not conducive to having customers spend time to assist with this issue.
Hopefully this makes you aware of the customer satisfaction issue that exists, however again, I don't believe that this is a one-off example based on other comments in this thread.
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Case ID: 26274829
Dear Andrew,
Thank you for choosing Netgear. My name is ********* (Expert ID:****), and I am your support Expert today.
I understand that you are experiencing a problem with NETGEAR wireless router. I apologize for this inconvenience. Because we are doing this online, it might require a few email exchanges to resolve the issue. Rest assured that i will do my best to resolve your case quickly.
Here are the troubleshooting steps i recommend you to resolve your concern:
Try to setup in extender mode and check if it works or not.
I hope this resolves the problem. Please contact us again if you require further assistance.
Please do visit http://support.netgear.com for any technical queries regarding NETGEAR products.
