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Forum Discussion

floriann's avatar
floriann
Aspirant
Apr 27, 2014
Solved

Trek PR2000 DHCP-problems, keeps dropping connections, maybe workaround

Hi! Some days ago I bought the new Netgear Trek PR2000 mobile wireless router. Purpose was to have an AP for all my devices while traveling and being able to connect them to a hotspot or hotel wifi...
  • ElaineM's avatar
    ElaineM
    Mar 22, 2016

    hksteve I would like to inform you that the fix is now available in our download page.

    Feel free to update your firmware and provide feedback.

     

    Thanks!

bru2basics's avatar
bru2basics
Aspirant
Jan 27, 2016
Hi ElaineM
I've not had any contact from the support group regarding the beta firmware yet. As the product is its completely unfit for purpose. Do you know how long it will take them to get this sorted?
Many thanks
  • ElaineM's avatar
    ElaineM
    NETGEAR Employee Retired
    Jan 27, 2016

    bru2basics Your case has been assigned to one of our support team already.

    Let me make a follow-up.
     

    • pt50's avatar
      pt50
      Aspirant
      Jan 31, 2016

      I have also expereinced this issue. After reading this entire thread, I can confirm it is, by device disconnection, that the router resets.

      My iPhone was going into sleep mode and disconnecting, in turn resetting the router.

      Elaine, I would also be interested in the beta firmware.

      Also, would it be possible to get a US plug? I never got one in the box.

      Thank you.

      • n8tron's avatar
        n8tron
        Aspirant
        Feb 01, 2016

        I was really hoping to get involved with the beta testing of the new firmware or at least get an idea of when the new F/W would be published.  I have had the same reboot-after-disconnect that others have described since the day I purchased my Trek.  After reading thru this thread, I registered my Trek and reached out to the support department and was told that my 90 days are up (true, but...) and my request for "when is the new firmware coming out" and "if not soon I'd love to beta test" was met with an immediate close of the ticket.  

         

        Maybe I can get more traction here:

         

        1)  Does Netgear know when then next firmware will release to correct the known reboot-after-disconnect fault?

        2)  If it's not coming out anytime soon, can one get a beta firmware if their router is 6 months old?

    • tihoto's avatar
      tihoto
      Aspirant
      Feb 13, 2016

      Hi ElaineM,

       

      I have the same issues with disconnections. May I ask you if it is possible to get the beta software as well.

       

      Thanks very much in advance.