NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Trek PR2000 DHCP-problems, keeps dropping connections, maybe workaround
Hi! Some days ago I bought the new Netgear Trek PR2000 mobile wireless router. Purpose was to have an AP for all my devices while traveling and being able to connect them to a hotspot or hotel wifi...
hksteve I would like to inform you that the fix is now available in our download page.
Feel free to update your firmware and provide feedback.
Thanks!
Hi all just thought I'd report back regarding the rebooting issues I was having with the device. After jumping through all of netgears hoops to obtain the beta firmware, I'm happy to say I've had no further issues. I would like to thank Elaine for her quick response in the matter however the engineering dept could do with poking with a sharp stick to get them to move a bit quicker on releasing this long over due fix. Now that the product is working as it was intended to I can honestly say it is a fantastic little device and would have no trouble recommending it once the firmware becomes publicly available. I'm sorry to all those still stuck and looking for help as I would love to provide the beta firmware to you but unfortunately I fear netgear would hunt me down and do unspeakable things to me if I were to do that. I'm sure that if you ask Elaine nicely she will look after you.
Damian
Damian
bru2basics Thank you for the kind words. I'm glad that it did resolve the problem you're having.
Per our engineering department, a "tentative" release date for this FW will be at the end of this month or the first week of March.
Overtaxed Let me forward your case to our support team.
ElaineM
Thank you for escalating this so quickly - they have been in contact.:smileywink:
I have printed and signed the NDA but do not have access to a scanner.
Will customer support be happy with a photo of each page?
Regards
Overtaxed
ElaineM
Thank you for your help and placing me into beta program, if there is anything I can do to help you in way of a eturn, then please let me know.
At the risk of stoking the fires of demand further, here is a copy of the feedback back to level2 support.
Regadrs
Overtaxed
---FEEDBACK to Level 2 Support----
Oliver,I have waited until I have been running the beta for 48 hours before replying.
Here is my report:
Stability: The device has remained rock-solid during the testing period and never once dropped out.
Rebooting: I have tested the device 4 times, each time using the web interface on a different device (iOS9.2 iPhone and iPad, Win 10 laptop, Mac OS 10.8).
In each case the device rebooted, applied the last selected profile and then took me to the internet.
Next steps:
1. Connect and test a printer
2. Connect and test storage devices (USB memory stick and USB External
Disk Drive)
Thank you for your quick response and help with this problem.
Please let me know if there are any other tests you would like me to carry.If you want to reboot your PR2000 - just try to connect with a wrong WiFi-key to it - a secuirty issue?!