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Forum Discussion
Solved
Trek PR2000 DHCP-problems, keeps dropping connections, maybe workaround
Hi! Some days ago I bought the new Netgear Trek PR2000 mobile wireless router. Purpose was to have an AP for all my devices while traveling and being able to connect them to a hotspot or hotel wifi...
hksteve I would like to inform you that the fix is now available in our download page.
Feel free to update your firmware and provide feedback.
Thanks!
bru2basics Thank you for the kind words. I'm glad that it did resolve the problem you're having.
Per our engineering department, a "tentative" release date for this FW will be at the end of this month or the first week of March.
Overtaxed Let me forward your case to our support team.
ElaineM
Thank you for escalating this so quickly - they have been in contact.:smileywink:
I have printed and signed the NDA but do not have access to a scanner.
Will customer support be happy with a photo of each page?
Regards
Overtaxed
I would like to get the beta firmware. I have two Treks and advised others to purchase 5 more. We all have the problem that the Trek reboots when one of the devices disconnects. The connected devices are Windows 7 Home Premium and Professional, and Android tablets. Usually no more than 4 or 5 devices connected at a time. The problem occurs even if only two devices were connected when the other disconnected.
All were purchased in September 2015 so are no longer 'supported". (not that they ever were anyway).
If I cannot get them working properly I am going to pay for the ones that were bought based on my advise and throw all seven in the river. I am the Computer Activity leader at a Community Center and am going to be very reluctant to advise anyone else to buy Netgear products after seeing how this problem has been stonewalled for a year and still appears to being handled very ineptly.
ClintV
ClintV - I echo your plea to Netgear support to tell us more about what is going on. I had originally returned one to Amazon thinking it was a physical device problem. I received a replacement from them. I was going to return it after getting involved in this thread and see how there has been absolutley no progress on this issue. All we get is NG support stonewalling us by asking what types of clients and what their purpose is. It's pretty simple. Any client and they are being used as an AP. Said and said. What more does NG support need to solve this issue.
I suspect that NG does not have to capability to conduct simple troubleshooting and have no idea what they are looking at in the code.
Now, there has been mention of a working version of the firmware that they say is still in BETA. Please release it to us. BETA is better than what we have now which doesn't work. I have noticed that each time a new customer comes to this page looking for help, the same questions are asked of them about their device. At this point, it does not matter what they are doing with their device or what type of clients are connecting. It's past that point. If NG support needs that information at this point, they are more inept than what they represent in supporting this issue. I'm not sure "supporting" is the proper word to use.
elaine - if I sign the NDA, can I have the source code? I will have this issue fixed in a day.