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Forum Discussion

floriann's avatar
floriann
Aspirant
Apr 27, 2014
Solved

Trek PR2000 DHCP-problems, keeps dropping connections, maybe workaround

Hi! Some days ago I bought the new Netgear Trek PR2000 mobile wireless router. Purpose was to have an AP for all my devices while traveling and being able to connect them to a hotspot or hotel wifi...
  • ElaineM's avatar
    ElaineM
    Mar 22, 2016

    hksteve I would like to inform you that the fix is now available in our download page.

    Feel free to update your firmware and provide feedback.

     

    Thanks!

RunDMC's avatar
RunDMC
Aspirant
Jul 23, 2015

Hi,

 

i bought a PR2000 in March to use when travelling.

 

i seem to be experiencing issues with wifi drop out too. It can work for couple days then have constant drop outs.

 

i have unchecked DHCP server in LAN settings and created IP reservations for my devices and set the rip to in only.

 

i am on firmware v1.0.0.14_1.0.1 which was on when purchased so this might not be the latest firmware. Is it worth updating to latest firmware first ?

 

i am also using in 4 way adaptor but then tried in a wall plug but still got same issue.

 

any assistance appreciated as it's becoming to be useless and I might aswell take an old house router with me on travels

Babylon5's avatar
Babylon5
NETGEAR Employee Retired
Jul 23, 2015

You appear to have the latest firmware. What mode are you operating the PR2000 in? Is it operating as a repeater and if so what is it connecting to, what are the wireless settings? Do you have other wireless networks in the area, and if so do you know if the PR2000 / base AP are automatically changing wireless channel, or is the wireless channel fixed?

  • RunDMC's avatar
    RunDMC
    Aspirant
    Jul 23, 2015

    Hi,

     

    thanks for your quick response.

     

    if you mean the setting under WPS Wizard - Setup - Internet Setup then under wireless mode it is set at public hotspot (PR2000 work as a AP) recommended setting.

     

    it is connecting to hotel wifi with following settings :-

     

    region = europe

     

    name SSID = netgear75 (default)

     

    channel = 6 (this is greyed out and depends what the hotel router is on)

    mode = up to 300mbps

     

    enable SSID broadcast is checked

     

    wpa2-psk (AES) is checked

     

    network key = changed from default setting 

     

    it seems I cannot change the wireless channel that the PR2000 is broadcasting on but the hotel wifi channel is fixed I think because they haven't changed their default logon details and can see it is fixed.  It is in London so very built up area so expect other hotels have wifi too. However I have had this issue in other hotels where it is not built up and more rural area.

     

    please advise any other questions you might have or suggestions

    • Babylon5's avatar
      Babylon5
      NETGEAR Employee Retired
      Jul 23, 2015

      Thanks for the extra information.

       

      For the WiFi drop, is this a loss of connection from the PR2000 to the hotel, or PC to the PR2000?

       

      If you have disabled the DHCP server I’m not sure how Address Reservations would work since that is part of the DHCP process, do you mean that you are setting static IPs at the attached devices?

       

      If it works for a couple of days and then you hit problems, what is it that you do to make it work again? Do you factory reset it, and if so do you restore from a saved configuration file?

      • sreeni's avatar
        sreeni
        Tutor
        Jul 29, 2015

        I also have similar issues. I am using mine as a wireless AP

        It connects to the other routers internet wirelessly and then rebraodcasts as its own SSID NETGEAR22, this setup works fine and clients can connect fine, however whenever one of the clients disconnects the Trek seems to lose its internet connection and goes through the same sequence with the webpage showing it connecting to the internet. Hence i nly have a stable conenction as long as no other client disconnects. It doesnt seem to make any sense since the clients are all given internal ip addresses, why do it lose the internet connection???

         

        also This "setting up your connection" page itself is really annoying, there is apparently no way to get into the settings without it trying first.