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Trek PR2000 DHCP-problems, keeps dropping connections, maybe workaround
Hi! Some days ago I bought the new Netgear Trek PR2000 mobile wireless router. Purpose was to have an AP for all my devices while traveling and being able to connect them to a hotspot or hotel wifi...
hksteve I would like to inform you that the fix is now available in our download page.
Feel free to update your firmware and provide feedback.
Thanks!
Hi,
wifi drop appears ears to be from device to PR2000. I have run another device connected directly to the hotel wifi that experienced no issues.
the disabling of DHCP server was done on the PR2000 from posts earlier in this thread but maybe I misunderstood it and the reservations made on the PR2000. However I changed that setting but still had issue.
last week after posting it actually reset my device without me requesting although it seems to have remembered wifi profiles previously saved.
it has been better this week at a different hotel but I have tested also the scenario below where it drops wifi when a client disconnects.
however it seems to use this as a wireless router to my devices it has to connect to an external wifi source. I am thinking is it not capable of providing a wifi network where I could then connect for example my Amazon fire stick to it and then stream from my phone on 3G/4G to the fire stick by mirroring ?
what I can't understand is with any wifi device if they lose connection to their source they reconnect when it becomes available. With this PR2000 if it loses connection with its source then it seems to go through this web based connection again which is a pain.
I have been doing some testing as back at my normal hotel this week.
my router reset itself the other week when I was having problems. I previously tested and confirmed what another poster had said that wifi dropped when one of the clients disconnected.
two nights and when I connect my iPad to the router I can use it all night with no drop outs.
when I first set up was having problems with it dropping out and then I noticed my iPhone was trying to connect. I switched my iPhone wifi off and then used the iPad for couple of hours no problem co netted to pr2000.
i then thought oh let's watch some Netflix on my Amazon fire stick so set up and immediately it tried to connect to pr2000 I start getting wifi drop outs. I then switch the fire stick off and connect the iPad back to the pr2000 and set the internet up and then works fine.
i have used iPad for few hours tonight no problem with just this device connected.
it seems that the pr2000 is working fine with one device connected to it but once you try connecting another it starts dropping out.
i am also plugged into 4 way adaptor too which other posters have said seems to be an issue.
Thanks for your suggestion.
I presume to reflash it I would have to download the latest firmware from Netgear site and then connect the PR2000 via ethernet to my router so that I can access it ?
Have you had issues like this before and a reflash has resolved ?
Hi,
Think I understand now download latest firmware from netgear onto my laptop. Plug PR2000 in and set to wired mode and then connect the laptop to the router via ethernet and then on my laptop access the IP address of the router http://192.168.1.1
Then
Hi,
i have have installed the router firmware again.
i am in a different hotel this week in Europe so making use of the Euro plug accessory this week.
it was working for about 30 minutes with three devices connected and then started getting drop outs as usual every few minutes.
I then noticed the hotel I am in this week has Ethernet so I have connected that up and I have been running for several hours okay with no drop outs.
i have had a laptop for several hours running on the hotel wifi directly with no issues.
i think this confirms that the wireless drop outs are the PR2000 with the hotel wireless routers and not my devices as clients on the netgear dropping out due to PR2000 wifi dropping out.
i will see how it goes this week but early indications are that the firmware install has made no difference and this device appears to be useless.
Hi,
i can now now get my three devices connected.
i have been running this week on hotel Ethernet but again devices drop their connection with the router after changing the settings you advised.
the result has not been as bad because it is just to connect them again and not like when it is connected to wirelessly to hotel Internet.
i am beginning to think this device is just a waste of time and not fit for its purpose. Not sure I would ever buy netgear again if this is what they produce.
- ElaineM I can confirm what someone else suspected; the device to reboots with 100% consistency when a client disconnects from the AP. This behavior appears to be inconsistent because some devices (presumably portable devices, a Nintendo 3DS and a Kindle in my case) connect, do some stuff, and then disconnect forcing a reboot (several times per hour in my case) whereas others remain connected all the time. Let me know if there's any interest in running this down otherwise mine is going back to the store.
- Sent via private message. Incidentally, it does not seem to matter whether the connection to the access point is actually successful to cause it to reboot. I change the network password to try to get it to default settings before I realized you meant the administration logon; when I did this I had to unplug my Roku because it would try to connect with the old password as soon as the router came up causing it to reboot in an endless cycle.
I wouldn't bank on ever getting this resolved. I haven't used mine for weeks as it was annoying me all the issues and in the same hotel connecting my three devices to the hotel wifi no problems. It is very close to going in the bin and I would never recommend this product to anyone.
I contacted netgear with my issue but they haven't even taken the courtesy to respond to my issue with defective equipment they have made.
i don't know what the warranty is on this product which I bought in March but didn't use frequently until May and have been having all these issues.
i will go back to Amazon where I purchased it from and demand my money back although it's not really their fault. To me this device is not fit for purpose and I would have thought netgear might be interested in my issue which it would seem someone else is having the same issue.
i think the software isn't that great and why it wouldn't work like all the routers they supply for the domestic market that they have many years experience with. It must be common in the home for devices to disconnect from the router temporary and never had this issue before with all my home routers.
- Don't worry RunDMC, my free consultation hours and patience with this issue is quickly drawing to a close. I already have it's replacement on the way. They have about two days to convince me it's worth $35 to have the ability to power a hotspot from USB. (which it's replacement can't do).
I got a replacement Trek router and it seemed to work ok, i had both running at the same time, my old one was running firmware v14, the new one is running v13. The thing is the drop out problem seems to have dissappeared but i figured this was due to the clients connecting to one router and if it reboots the clients connect to the other router.
BTW testing the new one alone still shows the drop out problem i said happens when a client disconnects although it seems to be less frequent when running 2 Treks in parrallel, presumably becuase there are fewer clients or the clients are moving to the other router. Drop outs are almost non existant if there is only one client as experienced by another user. It seems the problem is not a one off as others seem to have it too , i suspect it is a badly coded firmware,
and lastly that reconnecting page sequence is a real pain, why not give us the option of turning that page off, for people who are more advanced.
was there some super secret fix for this? I bought a PR2000 and had the same exact problem: the router reboots randomly when connecting or disconnecting wifi devices. doesn't seem to be any consistency as to which device. I have the latest firmware. I've already had the device RMA'd once, and i'm on with 2nd level tech support and they have no idea what's going on. I'm about to throw this thing into the ocean. It has the potential to be such a great device but it is so horribly executed that it isn't worth the plastic it's made out of.
No secret fix and like I posted a few posts ago it's close to going in the bin.
i think it happens when a device disconnects from it which devices can do and why it then does this reset back to the set up page I don't know. I would have thought it would be similar to home routers and I don't get this issue with my home routers when devices disconnect.
I worked with Support and they got me a development firmware. The router hasn't rebooted since installing it, but the connection qualiyt is still pretty poor. Drops about 1 out of every 5 packets. Still testing.
Netgear! Please fix this problem. I getting ready to get my second device because the first one I bought started to have this same problem after 35 days of use. I've spent the last 10 days working with it and tech support, and the device or firmware or both are defective. If there was a previous version of the firmware that didn't show this disconnect behavior, please make it availabile for us to load.
Netgear, if you value your customers, please fix this problem. This is the first Netgear device I've ever purchased, and perhaps the last if the PR2000 ends up being a paper weight on my desk.
Please advise Netgear.
The following versions of firmware are available by clicking on the ‘Downloads’ link at the top of this page and entering the device number in the search box;
Firmware Version 1.0.0.14
Firmware Version 1.0.0.13
Firmware Version 1.0.0.10
Firmware Version 1.0.0.9 (Initial Release)
Release Notes
Hey all, the Netgear developers seemed to have found the solution I am not sure whether i am allowed to reveal it here but they have got the fix.
I tried connecting 2 laptops, 2 Ipads, 2 iphones, 3 Android phones to the Trek and randomly turned the wifi off on these first 1 at a time and then 2 or 3 at the same time, each one had youtube and live tv streams on so that i would notice any glitches but they all seemed to work perfect, no matter how much i messed around turning devices wi-fi on and off it didnt make any difference that crazy connecting to the internet page never came and also none of the other clients were disconnected. Yayyyy :-)
I then thought maybe the VPN running on some things would make a difference so i tried with vpn running on some of the devices but that didnt make any difference, seems like they fixed the bug.
I am not sure why we had these problems but im guessing there must be some combination of the devices or something that only we have and most other people dont or they just put up with it and never bothered complaining, but im glad its fixed. I have only been running for about an hour now so ill watch the next few days and report back
- The problem appears to be that whenever a device connected to the AP disconnects the router resets; this includes failed connection attempts where a device connects with the wrong network key and gets kicked while it's negotiating the connection with the router. The behavior seems inconsistent because because most devices appear to maintain an open connection even when they aren't actively using it but some things (in my case a Kindle, Nintendo 3DS and I believe my phone... in other words portable devices running on a small battery) connect, complete a transaction and then drop the connection... this causes a reset. The other aspect of this is that these devices seem to have very different patterns of doing this. With just my laptop and 3DS connected it would drop shortly after I turned the 3DS on (and presumably once every couple hours after that), yet once I turned my Kindle on it seemed to reset once every couple minutes. The worst thing was when I changed the AP password. My Roku (with the old password) would try to connect as soon as it saw the AP come up, get kicked for the bad password, which would then cause a router reset and start the process over again. I was about to throw the thing out the window when I figured out what was happening.
is this fix available for download yet?
tjdoherty33 It is still in beta. Are you having the same issues now as what others have mentioned?
Yes, I am having the same issue as the others with my old device. I returned it to Amazon for an exchange. The new device only drops a connection a few times a day. The old device could not stay attached for more than a couple of minutes. It has the same firmware version as the new one.
