Trouble with quicken and R6250

Question

Any ideas out there about getting the settings right on my R6250?

Everything was fine at my last apartment--my own modem Netgear CM400 and wireless R6250. All Quicken and my Credit Union downloads were fine.

I moved to a condo complex with, I guess is a community modem, through ISP DataStream. Now my R6250 is connected with ethernet line from the wall. Everything seems to be fine except:

1. My Windows 10 laptop cannot see the 5G wireless. My Apple products, Iphone, ipad, can see and use the 5G signal.

2. Quicken Update and my Credit Union cannot link and download transactions like it use to.

DataStream offered their own wireless, but the Tech said my Netgear R6250 was fine. I have had Quicken Tech on the phone with my Credit union Tech in 3 way with Log file to both of them. All fine with them. Then DataStream checked ISP phone Tech checked their end and all was fine. Leaving only the R6250 is the apparent problem.

Any ideas where I should look or change settings?

MillsGuy

olympos1625 · Answer

Hi MillsGuy,

&nbsp;

Good day!

&nbsp;

Welcome to NETGEAR Community!

&nbsp;

Thank you for reaching out. We are sorry to hear about your experience with the product. How many devices are affected? How many devices cannot see or detect the 5 GHz?&nbsp; What is the current firmware version of the route?

&nbsp;

Please do not hesitate to let me know if you need further assistance.&nbsp;

&nbsp;

Regards,

Oliver

Community Team

michaelkenward · Answer

MillsGuy&nbsp;wrote:
&nbsp;
1. My Windows 10 laptop cannot see the 5G wireless. My Apple products, Iphone, ipad, can see and use the 5G signal.
&nbsp;

Windows likes to protect us from unknown sources that might be evil. Try running the Widows network troubleshooter.
&nbsp;
One thought is that you could tell Windows that you are on a "private network".
&nbsp;

Network and Internet settings
Network Status
Change Connection Properties
Network Profile
Private

I'm told that this is rubbish advice. But it has worked for me and others in the same boat.
&nbsp;
&nbsp;
I assume that the laptop is 5GHz capable, and that you meant 5 GHz wifi and not 5G mobile. They aren't the same thing.
&nbsp;
MillsGuy&nbsp;wrote:
&nbsp;
I moved to a condo complex with, I guess is a community modem, through ISP DataStream. Now my R6250 is connected with ethernet line from the wall. 
&nbsp;

&nbsp;
That could hide many things. Is this "ethernet line from the wall" connected to its own router? That will make life difficult for your R6250.
&nbsp;
In general, when moving from one&nbsp;Internet source to another it helps to reset the router and to set&nbsp;it up from scratch for the new location. Did you try that?
&nbsp;
&nbsp;
&nbsp;
&nbsp;

antinode · Answer

&gt; [...] Now my R6250 is connected with ethernet line from the wall.&gt; [...]&nbsp;&nbsp;&nbsp; The non-psychics in your audience might know very little about what'sbehind your wall.&nbsp;&gt; 1. My Windows 10 laptop cannot see the 5G wireless. My Apple products,&gt; Iphone, ipad, can see and use the 5G signal.&nbsp;&nbsp;&nbsp; Does that (unspecified) "My Windows 10 laptop" "see" a 5GHz signalfrom any other router?&nbsp; Which 5GHz radio channel is the R6250 using?&nbsp;&nbsp;&nbsp; Does that (unspecified) "My Windows 10 laptop" work with a 2.4GHzsignal from the R6250?&nbsp;&gt; 2. Quicken Update and my Credit Union cannot link and download&gt; transactions like it use to.&nbsp;&nbsp; "cannot" is not a useful problem description.&nbsp; It does not say whatyou did.&nbsp; It does not say what happened when you did it.&nbsp; As usual,showing actual actions (commands) with their actual results (errormessages, LED indicators, ...) can be more helpful than vaguedescriptions or interpretations.&nbsp;&nbsp;&nbsp; It's especially unhelpful to anyone who also knows nothing about theway "it use to."&nbsp;&gt; DataStream offered [...]&nbsp;&nbsp;&nbsp; Again, no idea what anyone did or learned in that conference.&nbsp;&gt; [...] Leaving only the R6250 is the apparent problem.&nbsp;&nbsp;&nbsp; If you say so.&nbsp; I have nothing on which to base a judgement.According to you, it worked fine before you dropped it it into thisnew/different environment.&gt; Any ideas where I should look or change settings?&nbsp;&nbsp;&nbsp; Based on this info?&nbsp; Not I.&nbsp; I'd be slightly interested in the IPaddress of your computer and every IP address on the ADVANCED &gt; ADVANCEDHome page in the router's management web site.&nbsp;&nbsp;&nbsp; If you wire your (unspecified) "My Windows 10 laptop" directly to"the wall", does everything work as expected?&nbsp;&gt; I'm told that this is rubbish advice. [...]&nbsp;&nbsp;&nbsp; Repeatedly, and for solid reasons, for which you've never offered anycounterargument beyond "I know it's true."&nbsp; For example:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; https://community.netgear.com/t5/x/x/m-p/1989828#M170698&nbsp;&nbsp; This nonsensical advice goes beyond obviously untrue to just plainstupid.&nbsp; Repeating it with no defense against the clear evidence thatit's nonsense makes it Double Stupid.&nbsp; Citing in this case makes itDouble Extra Stupid.&nbsp;&gt; 1. My Windows 10 laptop cannot see the 5G wireless. [...]&nbsp;&nbsp;&nbsp; If the Windows system "cannot see the 5G wireless", then where,exactly, would you expect to find the Properties of the resultingnonexistent Network Connection, whose Private/Public attribute "should"be changed?&nbsp; THE WORLD WONDERS.&nbsp;&gt; [...] But it has worked for me and others in the same boat.&nbsp;&nbsp; _Which_ "boat" is that?&nbsp;&nbsp;&nbsp; You should take that argument to the nearest Starbucks (or any otherfree Wi-Fi source), and explain to all the other Windows laptop usersthere why they need to extinguish their network security in order to dowhat they're already doing.&nbsp; As previously suggested.&nbsp; Repeatedly.&gt; One thought is [...]&nbsp;&nbsp; "thought" is exactly what's missing from that advice.&nbsp; Which mightexplain why no one else ever offers it in a situation like this.

antinode · Answer

&nbsp;&nbsp; Note that in this case, with your own router, "Private" makes sense.&nbsp;&nbsp;&nbsp; But "Public" does not disable basic network connectivity.&nbsp; If it did,then it would be utterly useless (and, hence, would not exist).&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; https://support.microsoft.com/en-us/windows/0460117d-8d3e-a7ac-f003-7a0da607448d&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; o Public network. Use this for networks you connect to when you're&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; out and about, such as a Wi-Fi network at a coffee shop. Your PC&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; will be hidden from other devices on the network, and you can't&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; use your PC for file and printer sharing.&nbsp;&nbsp;&nbsp; File sharing and printing are different from using a web browser.&nbsp;&nbsp;&nbsp; "rubbish" would be a polite term for advice like this, but the forumrules preclude a more accurate description.&nbsp;&nbsp;&gt; [...] Try running the Widows network troubleshooter.&nbsp;&gt; 1. My Windows 10 laptop cannot see the 5G wireless. [...]&nbsp;&nbsp;&nbsp; See "cannot see the 5G wireless", above.&nbsp; What's to "troubleshoot"when there's no connection?&nbsp; Please, enlighten us.&nbsp; Or, better yet,please spare everyone any more of this distracting drivel.

antinode · Answer

&gt; I'm told that this is rubbish advice. [...]&nbsp;&nbsp;&nbsp; And, like a delinquent teenager with a can of spray paint, hedeposits his "contribution", and then runs away and hides, leavingothers to try to clean up the mess.&nbsp; Again.

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Trouble with quicken and R6250

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