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Forum Discussion
katyireland
Oct 19, 2016Aspirant
Trying to update router firmware
Hi, I am trying to update my router firmware, and get as far as #3 in the installation instructions below, but then it asks for a username and password and I don't know what they are? Write down al...
- Oct 20, 2016
katyireland wrote:Hi, I am trying to update my router firmware, and get as far as #3 in the installation instructions below, but then it asks for a username and password and I don't know what they are?
If you haven't changed it the default password is password
If that does not work, then someone has set a different password.
The way to get control back under those circumstances is to do a "factory reset" which will restore the default password.
Documentation here: WNDR3800 | Product | Support | NETGEAR
michaelkenward
Oct 20, 2016Guru - Experienced User
katyireland wrote:Hi, I am trying to update my router firmware, and get as far as #3 in the installation instructions below, but then it asks for a username and password and I don't know what they are?
If you haven't changed it the default password is password
If that does not work, then someone has set a different password.
The way to get control back under those circumstances is to do a "factory reset" which will restore the default password.
Documentation here: WNDR3800 | Product | Support | NETGEAR
katyireland
Oct 20, 2016Aspirant
Thank you so much, I've been going round in circles!