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katyireland's avatar
katyireland
Aspirant
Oct 19, 2016
Solved

Trying to update router firmware

Hi, I am trying to update my router firmware, and get as far as #3 in the installation instructions below, but then it asks for a username and password and I don't know what they are? Write down al...
  • michaelkenward's avatar
    Oct 20, 2016

    katyireland wrote:

    Hi, I am trying to update my router firmware, and get as far as #3 in the installation instructions below, but then it asks for a username and password and I don't know what they are?

     

     

    If you haven't changed it the default password is password

     

    If that does not work, then someone has set a different password.

     

    The way to get control back under those circumstances is to do a "factory reset" which will restore the default password.

     

    Documentation here:  WNDR3800 | Product | Support | NETGEAR