NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Greyhoundmom
Jul 19, 2018Tutor
Two of my three wifi networks not showing up
I have three networks set up for my WNDR3700v2 wifi router. They were all working this morning and now two of them aren't. The one that is working is a 5ghz network. The two that suddenly aren't work...
- Jul 21, 2018
Thank you! Those would have been good things to try! I just went out and bought a new router. :)
DexterJB
Jul 20, 2018NETGEAR Moderator
Hi Greyhoundmom,
Welcome to the community!
1. Is the 2.4GHz LED lit up on the front panel of the router?
2. Not all devices are capable of detecting the 5GHz band. Check if the device specification indicates that it is dual band (can connect to 2.4GHz and 5GHz).
Regards,
Dexter
Community Team
Greyhoundmom
Jul 20, 2018Tutor
Thank you so much for your response! Yes, the 2.4GHz light is lit and steady. I did not know about the dual band! That is probably the reason then. This router is fairly old, so I'm thinking then that it is just failing?
- wcalifas831Jul 21, 2018Prodigy
Could be failing, You can try and do a hard reset but it will give it its default SSID(wifi name) and password that is located on the bottom label of the router. You'll also have to run the setup again to detect your internet. Besides that, you can try and see if there's a firmware upgrade for your router and maybe that can fix it. If not, it's time for a new router.
- GreyhoundmomJul 21, 2018Tutor
Thank you! Those would have been good things to try! I just went out and bought a new router. :)
- wcalifas831Jul 22, 2018Prodigy
your streaming box and samsung camera won't connect to the 5ghz wifi because they only operate on the 2.4ghz band only.