Unable to access cloud storage device outside of home

Question

Hi, I have an orbi wifi mesh system and just purchased and set up a personal cloud storage device. I can't access the cloud storage outside of my home.I tried to set up port forwarding on the orbi router. When I go open the port for the cloud storage it is listed as a different IP address in Orbi's port forwarding than it is on the personal clouds link. As a result, I can't use the IP address for the cloud storage, when I used the IP address that Orbi sees it as, I can't access the device. How do I set it up to access the device given this issue?

crzylikafx · Answer

Update (Didn't see how to edit original post) - In port forwarding the ip addresses do match up correctly now. But I still can't access it externally. The protocol is tcp/udp, port is 9000 and the internal external port is checked to match. What am I doing wrong?

antinode · Answer

&gt; [...] I have an orbi wifi mesh system [...]&nbsp;&nbsp;&nbsp; Firmware version(s)?&nbsp; Connected to what?&nbsp;&gt; [...] a personal cloud storage device. [...]&nbsp;&nbsp;&nbsp; Not a very detailed description of anything.&nbsp; Maker?&nbsp; Model number?At least one of us might want to read the documentation for it.&nbsp;&gt; [...] I can't access the cloud storage outside of my home. [...]&nbsp;&nbsp;&nbsp; "access" _how_?&nbsp; "can't" is not a useful problem description. Itdoes not say what you did.&nbsp; It does not say what happened when you didit.&nbsp; As usual, showing actual actions (commands) with their actualresults (error messages, LED indicators, ...) can be more helpful thanvague descriptions or interpretations.&nbsp;&gt; [...] I tried to set up port forwarding on the orbi router. [...]&nbsp;&nbsp; Why?&nbsp; Are you following some set of instructions or other?&nbsp; "tried"_how_, exactly?&nbsp; See "not a useful problem description [...]", above.&nbsp;&gt; [...] When I go open the port for the cloud storage it is listed as a&gt; different IP address in Orbi's port forwarding than it is on the&gt; personal clouds link. [...]&nbsp;&nbsp;&nbsp; With my weak psychic powers, I can't see either of those addresses.What's a "the personal clouds link"?&nbsp;&gt; [...] I still can't access it externally. [...]&nbsp;&nbsp;&nbsp; See "not a useful problem description [...]", above.&nbsp;&gt; [...] What am I doing wrong?&nbsp;&nbsp;&nbsp; What, exactly, are you doing?

crzylikafx · Answer

&nbsp;[...] I have an orbi wifi mesh system [...]&nbsp;&nbsp;&nbsp; Firmware version(s)?&nbsp; Connected to what?&nbsp;V.2.5.1.16 The orbi acts as my router that is connected to my Fios Quantam Router&gt; [...] a personal cloud storage device. [...]Buffalo Linkstation 210&nbsp;&nbsp;&nbsp; Not a very detailed description of anything.&nbsp; Maker?&nbsp; Model number?At least one of us might want to read the documentation for it.&nbsp;&gt; [...] I can't access the cloud storage outside of my home. [...]&nbsp;Via internet access -&nbsp;http://buffalonas.com/LVDesigns/&nbsp;I receive the following error message - "The Buffalo NAS Device Could Not Be connected. Check the settings of the buffalo NAS device and the router."&gt; [...] I tried to set up port forwarding on the orbi router. [...]&nbsp;&nbsp; Why?&nbsp; Are you following some set of instructions or other?&nbsp; "tried"_how_, exactly?&nbsp; See "not a useful problem description [...]", above&nbsp;I'm following a set of instructions. According to Buffalo Support the router is blocking access. That Port 9000 is not open. That I need to open it on my router so that I can access the NAS device over the internet.&nbsp;&gt; [...] When I go open the port for the cloud storage it is listed as a&gt; different IP address in Orbi's port forwarding than it is on the&gt; personal clouds link. [...]&nbsp;&nbsp;&nbsp; With my weak psychic powers, I can't see either of those addresses.What's a "the personal clouds link"?&nbsp;No longer an issue. The link is the link I provided in this response.

antinode · Answer

&gt; Via internet access - http://buffalonas.com/LVDesigns/&nbsp;&nbsp;&nbsp; Where, for the benefit of folks who haven't studied Buffalo NASgizmos, the "LVDesigns" part identifies _your_ NAS gizmo?&nbsp;&gt; I'm following a set of instructions. [...]&nbsp;&nbsp;&nbsp; Thanks for the helpful link.&nbsp;&gt; [...] The orbi acts as my router that is connected to my Fios Quantam&gt; Router [...]&nbsp;&nbsp;&nbsp; Not a very detailed description of that device, but, if it actuallyis (or includes) a NAT router, then cascading another router (like, say,the Orbi) with it can cause problems like this.&nbsp;&gt; [...] That Port 9000 is not open. That I need to open it on my router&gt; [...]&nbsp;&nbsp;&nbsp; "my router" is a little ambiguous when you have two routers.&nbsp;&nbsp;&nbsp; The usual one-router configurations are:&nbsp;&nbsp;&nbsp; 1. Configure your "my Fios Quantam Router" as a modem-only ("bridge"mode), and use the Orbi as your only router.&nbsp; Among other things, thatwould disable the wireless capability of the "my Fios Quantam Router"(and not allow any wired devices other than the Orbi to be connected toit, either).&nbsp;&nbsp;&nbsp; 2. Configure the Orbi router as a wireless access point.&nbsp;&nbsp; Visit http://netgear.com/support , put in your model number, and lookfor Documentation.&nbsp; Get the User Manual.&nbsp; Read.&nbsp; Look for "Use therouter as a WiFi access point".

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Unable to access cloud storage device outside of home

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