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Forum Discussion
Solved
Unable to install software update
I received a notification that there was a software update. The instuctions had me download Nighthawk to my phone to completer the update. Nighthawk indicated that my firmware was out of date and d...
Many times when people download the firmware, they either don't extract it or they double click on it thinking it'll manually install itself.
Once downloaded, right click on it and extract it.
then follow the manual firmware update process.
You can get the manul here: https://www.netgear.com/support/product/r6220.aspx
or follow this guide: https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router
Many times when people download the firmware, they either don't extract it or they double click on it thinking it'll manually install itself.
Once downloaded, right click on it and extract it.
then follow the manual firmware update process.
You can get the manul here: https://www.netgear.com/support/product/r6220.aspx
or follow this guide: https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router
Thank you for your help. The step I was missing was to connect the computer directly to the router with a cable, I was trying to perform the update via wi-fi. At the end of the update I got the message "routerlogin.net’s server IP address could not be found." and I had no sercice. But once I restarted the router and the modum everything is working fine and the software version is correct.
Thank you agian!
Jane
glad to hear you got it functioning!