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Forum Discussion

Cmmiles's avatar
Cmmiles
Aspirant
Feb 25, 2018
Solved

USB drive not appearing on R6300

I'm trying to get USB drive attached to our R6300 router. The USB indicator light on the router won't even light up. I've tried three USB drives already. Does anyone know how to get this thing to rec...
Troubleshooting
DexterJB's avatar
DexterJB
NETGEAR Moderator
Feb 26, 2018

Hi Cmmiles,

 

1. Has it worked before?

2. Does the issue persist on both the USB ports (2.0 at the back and 3.0 o the side)?

3. To confirm, do the USB storage devices work when connected straight to a computer?

4. Have you tried resetting the router?

5. Have you tried checking the router UI if the USB device/s appear under ReadySHARE?

6. You can try updating to a later firmware version (1.0.2.80) and do a factory reset to check if the issue persists.

 

Regards,

 

Dexter

Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Mar 01, 2018

Hi Cmmiles,

 

Thank you for the update. Please keep us posted.

 

Regards,

 

Dexter

Community Team

  • Cmmiles's avatar
    Cmmiles
    Aspirant
    Mar 03, 2018

    Hmmmm, I updated the firmware and added the external back to it and still no drive. 

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Mar 12, 2018

      Hi Cmmiles,

       

      I would like to follow up and check if you are still experiencing the issue.

       

      Regards,

       

      Dexter
      Community Team