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USB External Hard Drive - Can't access files on it when plugged into router
I have a R6400 router and a Mac. I plugged a WD External Hard Drive into it. For months I was able to access the movies and photos I had on the hard drive. Now, I do NOT have access to these thing...
Hi mattgearm,
You can check the link below for the supported file formats.
http://kb.netgear.com/app/answers/detail/a_id/24059
Regards,
Dexter
Community Team
Hi NutsVT,
1. Is the hard drive still detected by the router?
2. Does the USB light on the router light up when the hard drive is connected to it?
3. Have you tried using the other USB port?
4. What is the firmware version of the router?
5. Are the drives you are using detected when they are connected straight to the computer?
Regards,
Dexter
Community Team
Hi @NutsVT,
I would like to follow up and check if you are still experiencing the issue.
Regards,
Dexter
Community Team
I have updated the firmware of the router; I am running the latest verion of OSX; and, I am trying to access a SeaGate 1T Slim USB 3.0 HD. While the drive's indicator light works when plugged into the router, I am not able to view any of the existing partitions or files within (one is a media partition with movies, music etc. and is ExFat, --the other is a backup partition used with Mac's Time Machine). I believe my issue is due to drive formatting. I have found compatability lists for other routers, but what file drive formats are recognized by the 6400? And, of those, would any handle files over the 4GB threshold of Fat32? Or, am I wandering down the wrong path and have a different problem?
Hi mattgearm,
You can check the link below for the supported file formats.
http://kb.netgear.com/app/answers/detail/a_id/24059
Regards,
Dexter
Community Team