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Forum Discussion

DaveLanahan's avatar
DaveLanahan
Follower
Aug 05, 2021

Verify that you are using a proper DNS service, preferably the one from your ISP.

I am unable to access AppleTV and only AppleTV on ROKU, I get the message:

Video Not Avialable

There is a problem loading this video.

If this continues, check your internet connection.

 

The Apple community responded:


The app seems to have trouble communicating with remote servers. Something that doesn’t happen for everyone with Roku. The issue is likely local to your configuration.

  • The app will need to resolve domain names using DNS services as indicated by your router and other equipment. Verify that you are using a proper DNS service, preferably the one from your ISP.
  • The app will be using secure connections with a timestamp. Verify that your Roku uses the correct date and time and timezone.

 

How do I resolve domain names on my router and verify that I am using the proper DNS service?