Forum Discussion

Aspirant

May 16, 2017

Solved

WD My Book HDD not being detected in ReadyShare Vault for R6400

Hello, I have attached a WD 1TB My Book to my R6400 but the ReadyShare Vault is not detecting the drive. I have verified that it is detected through the Router Admin page and double checked that ...

Troubleshooting

DexterJB
May 24, 2017
Hi Swiftfox99,

1. Please try using another storage device for isolation.

2. If it is an option, please try resetting the router.

3. If the issue persists, you can try re-flashing the firmware then do a factory reset.

Regards,

Dexter

Community Team

DexterJB

NETGEAR Moderator

May 22, 2017

Hi Swiftfox99,

1. Please try using another PC.

2. Did you try temporarily disabling your security software or adding the program to a whitelist?

Regards,

Dexter

Community Team

Swiftfox99

Aspirant

May 24, 2017

Hi DexterJB,

I verified from another PC that the drive is still not being detected in ReadyShare.

I also disabled the security and firewall temporarily and it is still not detecting the harddrive attached to the router.

Here are my usb settings in the admin page:

Verified that I can still get to it through Explorer.

Thanks,

James

DexterJB
NETGEAR Moderator
May 24, 2017
Hi Swiftfox99,

1. Please try using another storage device for isolation.

2. If it is an option, please try resetting the router.

3. If the issue persists, you can try re-flashing the firmware then do a factory reset.

Regards,

Dexter

Community Team
- DexterJB
  NETGEAR Moderator
  May 30, 2017
  Hi Swiftfox99,
  
  I would like to follow up and check if you are still experiencing the issue.
  
  Regards,
  
  Dexter
  Community Team