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Forum Discussion
Web support that wasn't really Netgear
Hi, A client of mine was having issues with their Extenders and went online to get help from Netgear. They managed to be directed to a company called The Soft tree inc. (https://mywifiexxt.net)who r...
> My question to you and Netgear is, how can a company pretend to be
> Netgear [...]
You seem to be asking the wrong people about everything. I'd seek
legal advice from some competent source (that is, elsewhere).
> The client typed in Netgear into their search engine and received this
> company, [...]
Among many others, I assume. Netgear's control over Web search
results is negligible.
> I would appreciate it if someone could let me know if they are
> legitimate Netgear support people?
Did you scroll to the bottom of that web page? When I did, I saw:
About Us
mywifiexxt.net is an independent third-
party service provider giving information,
support, and troubleshooting steps to
help users fix issues related to WiFi
range extenders, Genie Setup, and other
networking gadgets.
Does that sound to you like official "Netgear support"? Compare:
No where in Netgear instruction pamphlet shows www.mywifiexxt.net is an independent third-
party service provider giving information,
support, and troubleshooting steps to
help users fix issues related to WiFi
range extenders, Genie Setup, and other
networking gadgets.
That's why many customers got confused and scammed by Soft Tree Technologies, Inc.
Please see the attached image.