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cmacres's avatar
cmacres
Follower
Jun 02, 2022

WGR614v10 cannot reset password

Model WGR614v10; S/N 28732170A34DC, Windows10; Home use only living in the country with Satellite Internet

 

"Every time" that I'm trying to reset my password on the NetGear home page, I keep getting this same error message: "Sorry! It’s not you, it’s us. Please try again."   This has gone on about 5 times now and I'm tired of it.  I have NO Wifi now at all.

 

2 Replies

  • plemans's avatar
    plemans
    Guru
    Jun 03, 2022

    What is telling you "its not you, its us"?

    your browser? Your app? 

    A screen snip helps more because I"m not aware of netgear having any notices like that. 

  • michaelkenward's avatar
    michaelkenward
    Guru
    Jun 03, 2022
    cmacres wrote:

     

    "Every time" that I'm trying to reset my password on the NetGear home page...

     

    Which password. Netgear has several. Router's browser graphical user interface (GUI), wifi, this place.

     

    Which "Home page"? Again that could mean many things.