NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Who do I contact?? Horrible customer service experience.
I need to contact someone higher up than customer service. I have been trying for 3 months to get my returned product back. They are giving me a MAJOR run around. I need someone that can make a de...
Sounds painful and aggravating.
You should know that this community is essentially a user-to-user venue with some input from a small band of Netgear techies.
Most of the answers come from fellow users who have no connection with Netgear. They just have a lot of collective experience and are familiar with the sort of problems that turn up here.
If you want "official" support then you should go through the right channels.
Contact Us | Support | NETGEAR
But you seem to have "been there, done that".