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Forum Discussion

Richard1953's avatar
Richard1953
Aspirant
Dec 22, 2020

Wifi 2G and 5G simultaneously ?

Unable to connect my ring doorbell to wifi- it works only 2G.  I upgraded my wifi to 5G and all else works. Is it possible to split the wifi connection (2G for doorbell only) ?  Only other option is purchase a newer doobell.  Any/all help appreciated.

 

Thanks

Richard  

3 Replies

  • plemans's avatar
    plemans
    Guru
    Dec 22, 2020

    the C6300 is dual band. Meaning it has 2.4ghz AND 5ghz. Not one or the other. 

    You might have named them the same. 

    also, during setup, due to poor coding on rings part, you need to have your phone attached to the 2.4ghz during setup of the doorbell. 

    • Richard1953's avatar
      Richard1953
      Aspirant
      Dec 22, 2020

      2 computers, an ipad, and tvs connect to my recently upgraded 5G.  Problem is RIng doorbell will not connect to wifi as it requires ONLY 2G.  Can anyone help or advise how I set up a different (account or name ?) so that Ring accesses the lower 2G.  Ring support refers me back to Netgear and as I have had router @6 months- no support.  I (possibly mistakenly) saw no reason for extended support after initial purschase and set up of router.  (Thank you also to the person who helped me at least start to understand this- I am a lay person with limited computer knowledge).   

      • plemans's avatar
        plemans
        Guru
        Dec 22, 2020

        Ring doorbell doesn't require a router with ONLY 2.4ghz. 

        I've setup numerous ones on dual band routers. 

        Its just that you need to connect your phone/ipad/whatever you're using for setup to the 2.4ghz during setup. Once its setup, you can move the phone/ipad back to the 5ghz. 

         

        If you're router is using the same ssid for both 2.4ghz and 5ghz, simply name one different. then you can choose which band to connect to.